People Operations Specialist – UK & US |12-month Contract

About Us

At OakNorth, we're on a mission to empower ambitious businesses and the communities they serve. Since 2015, we've lent over $21 billion across the UK and US, helped create more than 58,000 new homes and 36,000 new jobs, and supported hundreds of thousands of personal savers — all while driving economic growth in the markets we serve.

About The Team

Our People team works across India, the UK and the US to deliver a consistently excellent employee experience at every stage of the lifecycle. We're a collaborative, service-oriented function that takes pride in getting the details right — from contracts and onboarding to data integrity and continuous improvement. This role sits within People Operations and works closely with our UK-based People Ops Specialist to support employees across two geographies.

About The Role

We're looking for a proactive and detail-oriented HR professional to join our People team in Gurgaon on an 8-month fixed-term contract, covering a maternity backfill. You will take ownership of People Operations for our UK and US employees — ensuring smooth, accurate and timely HR processes while delivering a consistently positive employee experience. You will be a key point of contact for UK and US employees, working in close partnership with Ghena, our UK-based People Ops Specialist, who leads on-the-ground and virtual onboarding. Please note: this role requires regular overlap with UK and US time zones, with availability up to 10–11 PM IST on most working days.

What You'll Do

People Operations & Employee Experience

• Act as a primary point of contact for UK and US People Ops queries, ensuring timely, accurate and service-oriented responses.
• Handle employment contracts, employee documentation and HR records.
• Oversee the background verification (BGV) process, ensuring timely completion.
• Support virtual onboarding of new hires, partnering closely with Ghena to deliver a smooth and engaging employee experience.
• Collaborate with UK and US stakeholders, India People Ops colleagues and external vendors to ensure seamless delivery.
  
  

Process Management & Continuous Improvement

• Identify and suggest improvements to simplify and strengthen UK and US People Ops processes.
• Ensure consistency, standardisation and efficiency in HR operations delivery.
• Collaborate with colleagues across India, the UK and the US to share best practices and improve global alignment.
  
  

Data, Systems & Reporting

• Maintain accurate HRIS and employee data for UK and US employees, ensuring integrity and compliance.
• Support reporting requirements and provide data inputs to People leadership as needed.
  
  

YOU'LL BE A GREAT FIT IF YOU HAVE…

• 3–6 years of relevant experience in UK or US HR Operations, with strong knowledge of contracts, onboarding and BGV processes.
• Excellent written and verbal communication skills — able to engage confidently with UK and US-based employees and stakeholders.
• Strong service orientation: approachable, responsive and employee-experience focused.
• A continuous improvement mindset: proactive in identifying and implementing process enhancements.
• Strong attention to detail, organisation and the ability to manage multiple priorities in a fast-paced environment.
• Willingness to work up to 10–11 PM IST to support UK and US time zones.
  
  

Nice to Have

• Experience across both UK and US HR Operations; candidates with solid exposure to one geography and the ability to learn the other are encouraged to apply.
• Experience working with HRIS platforms.
  
  

What we offer

• Health & Protection: Comprehensive medical cover for you, your family, and parents, along with life and accidental insurance cover at a multiple of your salary.
• Wellbeing: Annual health check-ups, online doctor consultations, pharmacy discounts, nutritionist support, and Employee Assistance Program (EAP) services — all sponsored by OakNorth.
• Time Off: Earned leave, casual/sick leave, public holidays, maternity leave, and paternity leave.
• Life Milestones: Financial support for important life events such as marriage, childbirth, and bereavement.
• Flexible Benefits: Tax-efficient allowances for internet, fuel, meals, leave travel, and National Pension System (NPS) contributions.
• Growth & Development: Support for professional certifications, learning and development opportunities, childcare benefits, and paid volunteering days.
• Our Workplace: Modern, centrally located offices, weekly business updates, team events, and great coffee. We work hard to build a culture worth showing up for.