Partner - Customer Success

About RateGain

RateGain Travel Technologies Limited is a global provider of AI-powered SaaS solutions for travel and hospitality, serving 3,200+ customers and 700+ partners across 100+ countries. We help our clients accelerate revenue generation through acquisition, retention, and wallet share expansion.

As one of the world’s largest processors of electronic transactions, price points, and travel intent data, RateGain supports revenue management, distribution, and marketing teams across hotels, airlines, meta-search companies, package providers, car rentals, travel management companies, cruises, and ferries.

Founded in 2004 and headquartered in India, we partner with 26 of the Top 30 Hotel Chains, 25 of the Top 30 Online Travel Agents, 4 of the Top 5 Airlines, and all major car rental firms — including 16 Global Fortune 500 companies — to unlock new revenue every day.

Exploring the Role:

We are currently seeking a Partner / Senior Partner to join our high-performing commercial team. This role is based in Dubai and is critical to expanding our footprint through strategic account growth, with a focus on cross-sell and upsell within existing relationships. The ideal candidate will have a proven track record of strategic sales, customer engagement, and relationship management in the SaaS or travel technology domain.

How Your Day Will Look Like / Job Responsibilities:

Strategic Account Management & Growth:

• Own and manage a portfolio of key strategic accounts in the region.
• Drive revenue expansion through cross-sell and upsell opportunities across RateGain’s product suite.
• Develop deep relationships with decision-makers and influencers within client organizations.
  
  

Sales & Commercial Excellence:

• Identify customer needs and align RateGain solutions to solve business challenges.
• Regular reviews with clients to share critical business insights, identify new opportunities and ensure satisfaction.
• Build commercial proposals, lead negotiations, and close deals to achieve quarterly and annual revenue targets.
• Collaborate with internal product and delivery teams to ensure solution success.
• Engage during training sessions to ensure understanding of products.
• Oversee and communicate with clients in case of escalated issues and ensure they are addressed promptly.
  
  

Regional Focus – Dubai Based:

• Represent RateGain in client meetings, events, and industry forums across the Middle East region.
• Maintain up-to-date knowledge of regional travel trends and competitive landscape.
  
  

Stakeholder Management & Collaboration:

• Coordinate with cross-functional teams including marketing, delivery, and customer success to deliver value to clients.
• Provide feedback to product and innovation teams based on market needs and customer insights.
  
  

Education & Work Experience:

• Bachelor's degree in Business, Marketing, or a related field; MBA is a plus.
• 6–10 years of experience in enterprise sales, partnerships, or account management, preferably in SaaS or travel tech.
• Proven success in driving cross-sell/upsell strategies within large account
  
  

Knowledge & Technical Skills:

• Strong commercial acumen and understanding of B2B SaaS business models.
• Proficiency with CRM tools such as Salesforce.
• Ability to analyze account performance data and identify expansion opportunities.
• Familiarity with the travel and hospitality ecosystem is highly desirable.
  
  

Soft Skills:

• Excellent communication, presentation, and negotiation skills.
• Strong relationship-building capabilities with C-level stakeholders.
• Strategic thinker with a hands-on approach to execution.
• Self-driven and results-oriented with a customer-first mindset.
  
  

Attitude & Culture Fit:

• High ownership and accountability.
• Entrepreneurial spirit with the ability to thrive in a dynamic, fast-paced environment.
• Passion for delivering value to customers and driving measurable business impact.
  
  

Equal Opportunity Employer:

We are proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees and welcome applicants from all backgrounds and identities.