Part-Time Customer Experience Specialist (100% Remote)

Actively Reviewing the Applications

The Mom Project

On-site

Posted 12 hours ago • Apply by June 16, 2026

Job Description

Our Customer is a technology company that connects people with the best of their neighborhoods across the US, Canada, Australia, Japan, and Germany. They enable local businesses to meet consumers’ needs of ease and convenience, and, in turn, generate new ways for people to earn, work, and live. By building the last-mile logistics infrastructure for local commerce, they’re fulfilling our mission to grow and empower local economies.

Our Customer is seeking a Customer Experience Specialist on a contract basis to help support their business needs. This role is 100% remote.

This role requires five days per week (Tuesday, Thursday, Friday, Saturday, and Sunday). Scheduled days off are Monday and Wednesday. Shift options are 1:00–5:00 PM PT or 5:00–9:00 PM PT.

Responsibilities

Support a newly launched product during its pilot phase within a focused operational pod
Respond to inbound customer inquiries via email and SMS
Evaluate refund eligibility based on defined policies and time-based criteria
Validate order details and required data fields prior to processing
Prepare and submit structured approval requests
Track resolution status and ensure accurate case closure
Complete required forms, documentation, and daily reporting
Escalate high-risk edge cases or policy exception requests when appropriate
Communicate clearly and professionally with customers throughout the resolution process
Identify recurring issues and flag trends to pod leadership
Deliver a high-quality, reliable customer experience during a critical growth phase

Skills/Qualifications

Prior customer support or related experience
Strong written communication skills
High attention to detail and the ability to work within policy-driven frameworks
Ability to follow structured SLA processes and meet turnaround expectations
Sound judgment in determining when to escalate issues
Proficiency with Google Workspace and email tools
Ability to work evening and weekend shifts
Strong organizational skills and execution-focused mindset
Ability to thrive in a fast-paced, evolving environment

Preferred Qualifications

Bachelor’s degree completed or in progress
1+ years of experience in sales, consulting, strategy, business development, operations, technology, banking, analytics, early-stage startups, or related fields
Experience working with external partners

We offer a competitive salary range for this position. Most candidates who join our team are hired at the median of this range, ensuring fair and equitable compensation based on experience and qualifications.

Contractor benefits are available through our 3rd Party Employer of Record (Available upon completion of waiting period for eligible engagements)

Benefits include: Medical, Dental, Vision, 401k.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.