Outreach Engagement Specialist (Seasonal)

• Engagement Specialist – Street Outreach & Community Response Greater Cincinnati Behavioral Health Services (GCBHS) Downtown Cincinnati / Over-the-Rhine
  
  

Are you passionate about helping people and interested in building a career in social work, behavioral health, addiction services, or human services?

Greater Cincinnati Behavioral Health Services (GCBHS) is seeking an Engagement Specialist to support individuals in the Downtown Cincinnati and Over-the-Rhine communities who may be experiencing homelessness, mental health challenges, addiction, or other barriers to stability.

This role is ideal for individuals who want hands-on experience working with vulnerable populations and are interested in careers in social work, case management, CDCA/addiction services, peer support, behavioral health, or community outreach.

As an Engagement Specialist, you will be part of a community-based outreach team that meets people where they are, helping connect them to housing resources, mental health treatment, addiction recovery services, and other critical supports.

This program is funded through a partnership with 3CDC and helps connect individuals in the community with services when they need them most.

What This Role Looks Like

This position is primarily community-based outreach work.

• 80% community outreach / 20% office-based work
• Primarily working in Downtown Cincinnati and Over-the-Rhine
• Responding to calls from the Generosity Hotline, where community members or individuals in need request support
• Provided with a GCBHS cell phone to respond to outreach calls and coordinate services
  
  

When calls come in, you will respond by meeting individuals where they are — on the street, in parks, near businesses, or other public areas — and help assess their needs and connect them to appropriate services.

Individuals you support may be experiencing:

• Homelessness or housing instability
• Mental health challenges
• Substance use or addiction
• Crisis situations
• Barriers to accessing social services
  
  

This role also supports the community information desk for social services, helping connect people to the right resources.

We are looking for individuals who have flexibility to work rotating shifts. Every other weekend required

Why Work at GCBHS?

GCBHS is a pioneer in behavioral health care, serving adults, children, and families across Greater Cincinnati.

We have been named a Top Workplace every year since 2010.

Working here means being part of a mission-driven organization committed to helping individuals build healthier, more stable lives.

Benefits and opportunities include:

• Paid Time Off and Sick Time
• Flexible work schedules
• Comprehensive health insurance
• 403(b) retirement plan with employer match
• Professional development and training opportunities
• Public Service Loan Forgiveness eligibility
  
  

GCBHS also offers career pathways for those entering the social work and behavioral health field, including opportunities for:

• Tuition assistance
• Practicum supervision
• Licensure supervision
• Continuing education credits
  
  

Many staff use this role as a stepping stone into careers in social work, addiction counseling (CDCA), peer support, case management, and behavioral health services.

Responsibilities

• Respond to Generosity Hotline calls and community requests for assistance
• Conduct in-person outreach throughout Downtown Cincinnati and Over-the-Rhine
• Engage individuals experiencing homelessness, mental health challenges, or addiction
• Build rapport and trust with individuals who may be hesitant to seek services
• Assess needs and connect individuals with housing, behavioral health care, and social services
• Coordinate with community agencies and service providers
• Develop psychosocial profiles through interviews and service history
• Provide information and guidance through the social services information desk
• Document interactions and referrals appropriately
  
  

Requirements

• Bachelor’s Degree in Social Work, Psychology, Sociology, Human Services, or a related field (preferred)
• OR High School Diploma with at least 3 years of experience in human services, outreach, behavioral health, or community support
  
  

We have proudly been named a Top Workplace in Greater Cincinnati and Northern Kentucky since 2010.

If you are passionate about helping individuals experiencing homelessness, addiction, and mental health challenges, and want to build a career in social work or behavioral health, we encourage you to apply.

Learn more about our mission at Greater Cincinnati Behavioral Health Services.