Back to Jobs

Outlet Manager

Actively Reviewing the Applications

Pullman Hotels & Resorts

India, Delhi, New Delhi Full-Time On-site

Posted 4 days ago • Apply by June 1, 2026

Job Description

Job Description

JOB PURPOSE

To manage the complete F&B outlet operations. As a manager, behaves in an exemplary fashion, embodying the brand mindset, manages the team ensuring guest satisfaction, quality and high standards of service for customers and ultimately lead the outlet to attain profitable results.

EXECUTIVE RESPONSIBILITIES & EMPOWERMENT
Ensures guests are well looked after, from the moment they arrive to the time they leave
Enquires whether guests are satisfied throughout the meal
Offers attentive service to guests, adapting to any constraints
Establishes good relations with guests, offering advice and fostering customer loyalty
KEY OPERATIONAL RESPONSIBILITIES

Financial

Takes part in inventories and manages stocks under his/her responsibility
Increases revenue for the point of sale through additional sales techniques
Prepares and analyses financial reports/results and implements corrective actions as necessary
Manages the outlet cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.

Operational

Organizes the work for the team, including the need to multi-skill in employees for job requirements
Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
Continuously takes initiatives to enhance and improve the team member’s product knowledge.
Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
Ensures the point of sale is prepared to a high standard in order for:
Taking guests' orders
Equipment is used correctly
Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations
Checks the quality, speed and overall efficiency of the team/waiting staff.
Ensures that the Back of the house service areas are maintained as per the hotel standards.

Business plan /Analysis

Supervises the team's sales attributes
Analysis the outlets sales and revenue and strives to achieve and exceed the Financial budgets
Makes efforts to train the team in up-selling and suggestive selling techniques
Helps increase guest loyalty through quality of service
Consistently review the VOG report to enhance guest experience

Team Management

Evolves working methods in line with brand philosophy\
Respects labor law, particularly when preparing work schedules
Integrates, trains and manages personnel and assists team members to improve their skills and provides support for career development
Ensures his/her staff are well presented (clothing, personal hygiene etc)
Ensures smooth coordination between the different departments (dining rooms, kitchens, bars, lobby etc)

General Duty

Organizes work and number of personnel according to level of activity
Shares the responsibility for meeting the department's targets with his/her superior, by:
respecting the procedures and internal audits personally applicable
ensuring respect of the procedures and internal audits applicable to the team
increasing sales
Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting brand standards
Respects the instructions and safety guidelines for the equipment used
Applies the hotel's security regulations (in case of fire etc)
Respects the hotel's commitments to the "Environment Charter" (saving energy, recycling, sorting waste etc)