Oracle Fusion Service Delivery Manager

We are looking for an experienced Oracle Fusion Service Delivery Manager with strong techno-functional expertise to lead the delivery, support, and continuous improvement of Oracle Fusion applications (Finance/ERP & SCM modules). The ideal candidate will have a balanced background in both functional processes and technical capabilities, ensuring high-quality service delivery and stakeholder satisfaction.

Key Responsibilities:

• Lead end-to-end service delivery for Oracle Fusion applications, ensuring SLA adherence and service excellence
• Act as the primary point of contact for business stakeholders, managing expectations and communication
• Oversee application support, incident management, problem resolution, and change management processes
• Provide techno-functional expertise across Oracle Fusion modules (e.g., Finance, SCM)
• Collaborate with business teams to understand requirements and translate them into functional and technical solutions
• Drive continuous improvement initiatives, system enhancements, and optimization efforts
• Ensure compliance with governance, security, and audit requirements
• Coordinate with Oracle and clients for issue resolution and upgrades

Qualifications

• 9+ years of IT experience with at least 5+ years in Oracle Fusion applications
• Strong functional knowledge in one or more Oracle Fusion modules (Finance, SCM)
• Hands-on technical understanding
• Proven experience in service delivery management and ITIL processes
• Excellent stakeholder management and communication skills
• Experience managing cross-functional and distributed teams
• Strong problem-solving and decision-making abilities

Preferred Skills

• Oracle Fusion certifications
• ITIL certification
• Exposure to Kanban/ Agile/ SDLC practices