Operations & Support Lead – NBFC

Job description

About Mega Corporation Limited

Mega Corp is building a next-generation, multi-vertical lending platform spanning sustainable finance, government-linked payroll financing, and unsecured MSME lending. We are at a zero-to-one stage, creating institutional-grade systems from the ground up.

Role Overview

We are looking for a Digital Lending Operations Leader to drive and scale end-to-end loan operations across digital products. The role will focus on high-volume digital loan processing, LOS/LMS management, automation, compliance, and customer experience, ensuring a seamless, tech-enabled lending journey.

Key Responsibilities

• Lead and oversee end-to-end loan operations, including login, verification, disbursement, and closure. 
• Ensure smooth functioning of the Loan Origination System (LOS) and operational workflows. 
• Oversee KYC, documentation, and disbursement processes in line with RBI and NBFC regulations. 
• Coordinate with Credit, Risk, Sales, and Collections teams for seamless operations. 
• Monitor TAT and improve operational efficiency. 
• Ensure compliance with internal policies and regulatory guidelines (RBI). 
• Handle vendor management for verification agencies, legal, and technical partners. 
• Identify process gaps and drive automation and process improvement initiatives. 
• Track operational MIS, dashboards, and reporting for management review. 
• Manage customer queries and escalations, and ensure service quality standards. 

Key Requirements

• Graduate/Postgraduate (MBA preferred) 
• 12-15 years of experience in NBFC / Banking / Financial Services operations 
• Strong understanding of loan processing, disbursement, and documentation 
• Knowledge of KYC norms and RBI compliance guidelines 
• Experience in handling LOS/LMS systems 
• Strong problem-solving and process improvement skills 
• Good stakeholder and team management abilities 

Preferred Skills

• Experience in digital lending operations 
• Exposure to automation tools and workflow management systems 
• Knowledge of retail/MSME lending operations 
• Strong analytical and MIS/reporting skills 

Why Join Us

• Opportunity to work on high-impact projects in the Fintech/NBFC space 
• Exposure to the government and large-scale partner integrations 
• Dynamic and growth-oriented work environment 

Industry

Financial Services

Employment Type

Full-time