Operations Support Analyst

Introduction

Welcome to Gallagher - a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right.

We help clients navigate complexity with confidence by empowering businesses, communities, and individuals to thrive.

At Gallagher, you’ll find more than a job; you’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together. Experience a workplace where you’re encouraged to be yourself, supported to succeed, and inspired to keep learning. That’s what it means to live The Gallagher Way.

Founded in 2006, the Gallagher Center of Excellence (GCoE) upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview

The Operations Support Analyst will be responsible for providing support to the senior members of the Global Operations team. This position will have high visibility and requires a high degree of accuracy and great communication skills to balance the needs of the business. You will be required to coordinate day-to-day activities with onshore business teams across multiple Geographies.

The analyst will be responsible for, but is not limited to, monitoring Order to Cash business cycle, providing support in new project set-up, assist business teams in client billing and related reporting, become platform and process experts over time, work closely with senior team members for delivery of day-to-day work.

One of objectives of this team is to assist client facing staff to save time to work on revenue generating actions. This role is expected to provide assistance to facilitate those outcomes.

How You'll Make An Impact

• Client/Project data maintenance – conduct ongoing client account and corresponding project setup, and maintenance in assigned system. Includes assigning and updating support staff designation on each client project.
• Client/Project data analysis – data verification of client account and corresponding project information, helping to assure billing is being completed timely and accurately.
• Client Invoicing – Support project teams (Project Managers and Billing Managers) with billing for their clients and provide guidance and assistance (including creating invoices) on the procedural
• Reporting and Analysis - Report and monitor all the components related to Client Invoicing, including Advance bills, Unbilled WIP, Write-offs, Commissions, Accounts Receivables. Assist senior team members in different leadership/stakeholder reporting, driving key insights from those reports.
  
  

About You

• 1-2 years of relevant experience
• Excellent written and verbal communication, interpersonal skills
• Proficient in MS Office package
• Ability to work independently, within the team
• Managing delivery within defined SLAs and monitoring of KPIs
• High Attention to detail
• Strong analytical and problem-solving skills
• Commitment to quality of work, continuous learning, and process improvements
• Knowledge of OpenAir PSA will be an added advantage
  
  

Additional Information

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you’ll get, depending on your job level, these benefits may improve:

• Medical Insurance and Parental Medical Insurance
• Accidental Insurance and Life Insurance
• Retirals - Employee Gratuity, Future Service Gratuity benefit - Group Term Life, Employee Provident Fund, National Pension Scheme
• Flexi Benefits Plan – Tax Savings Plans
• Annual Leave/ Maternity & Paternity Leave/ Additional paid ML, Mental Health Day
  
  

Other benefits include:

• Employee Wellness Programs
• Training programs
• And more..
  
  

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination.