Operations Quality Compliance Senior Officer

Floward

Job Purpose

The Operations Quality Compliance Senior Officer is responsible for driving centralized qualityassurance and compliance governance across all markets.

The Role Provides Independent Oversight By

 Auditing sample orders

 Monitoring compliance with SOPs and quality standards

 Tracking GSDP compliance

 Investigating operational and customer complaints

 Ensuring effective execution of CAPAs (Corrective & Preventive Actions)

This is a central role that ensures consistency, risk mitigation, and continuous improvement across

fulfillment operations.

Key Responsibilities

• Quality Audits & Sample Reviews  Conduct regular sample order audits across all markets.  Review order handling, packing, storage, and dispatch processes against SOPs and quality benchmarks.  Identify recurring defects, non-compliance trends, and operational risks.
• SOP & Standards Compliance  Monitor adherence to operational SOPs across all fulfillment centers.  Document deviations and assess severity.  Coordinate corrective actions with country operations teams.
• GSDP Monitoring  Track compliance with Good Storage & Distribution Practices (GSDP).  Conduct periodic compliance audits and gap analysis.  Support internal and external audit readiness.
• Complaint Investigation  Lead root cause analysis for customer and internal complaints.  Review CCTV footage, system logs, and operational data.  Prepare structured investigation reports with findings and recommendations.
• CAPA Governance  Drive CAPA management across all markets.
  
  

 Track

• Action owners
• Timelines
• Closure effectiveness
  
  

 Validate sustainability of fixes through follow-up audits.

• Reporting & Governance
  
  

 Prepare

• Monthly compliance dashboards
• Trend analysis reports
• Management summaries
  
  

 Escalate systemic risks and recurring issues.

• Continuous Improvement
  
  

 Recommend

• SOP enhancements
• Process improvements
• Training interventions
  
  

 Support rollout of new standards and policies.

Skills And Qualifications

 Bachelor’s degree in Operations, Supply Chain, Business, or related field.

 4–6 Years Of Experience In

• Operations
• Quality assurance
• Compliance
• Auditing roles
  
  

 Strong Exposure To

• SOP governance
• Root cause analysis
• CAPA management
  
  

 Advanced Reporting And Documentation Skills.

 Experience with ERP systems (SAP preferred)