Operations Manager, Founder's Office

Reports To:

CEO / Founder / Managing Director

Key Responsibilities:

A. Executive Assistant to Leadership

• Serve as the main point of contact for internal and external stakeholders.
• Follow up on pending tasks, ensuring deadlines are met and issues are resolved in a timely manner.
• Handle inquiries and resolve administrative and office-related issues with patience and professionalism.
• Comfortable to travel to the government department if needed.
• Collaborate with team members to ensure smooth workflow and efficient operation.
• Good communication & interpersonal skills is required
• Good knowledge of MS. Excel is required.

B. Retail Expansion & Store Development

1. Store Construction & Fit-Out Management

• Oversee end-to-end construction and interior fit-out of all new retail stores.
• Coordinate with architects, designers, contractors, vendors, mall management, and landlords.
• Ensure adherence to brand guidelines, layouts, and quality standards.
• Monitor on-site progress through regular visits and review meetings.
• Track project timelines to ensure timely store openings.
• Identify and resolve site-level issues, delays, and vendor bottlenecks.

2. Vendor & Stakeholder Management

• Negotiate with contractors and vendors for cost efficiency.
• Track vendor payments and invoice approvals in coordination with Finance.
• Maintain strong relationships with landlords and mall authorities.
• Ensure contractual obligations and SLAs are met.