Operations Manager & Customer Relations

We are looking for a highly organized and responsible Operations Manager to join our team and manage the day-to-day operational activities of our brand.

This role is ideal for someone who enjoys handling logistics, coordinating with teams, managing inventory, and ensuring a seamless customer experience.

If you have strong attention to detail and can efficiently manage operations in a fast-growing eCommerce environment, we would love to connect with you.

1. Shipping & Dispatch Management

• Manage daily order processing and shipping coordination

• Coordinate with courier partners for timely dispatch and delivery

• Track shipments and ensure smooth order fulfillment

• Resolve shipping issues such as delays, returns, or lost shipments

• Maintain proper records of dispatched orders

2. Inventory & Stock Management

• Maintain accurate inventory records across systems

• Track stock levels and ensure timely updates

• Coordinate with the production and procurement teams for stock availability

• Manage stock audits and maintain organized inventory tracking

• Monitor fast-moving and low-stock items to avoid stockouts

3. Customer Relations & Query Management

• Respond to customer queries through WhatsApp, Instagram, email, and website chat

• Handle order updates, delivery concerns, and product-related questions

• Resolve customer complaints in a polite and professional manner

• Maintain high customer satisfaction and service standards

• Coordinate with internal teams to resolve customer issues quickly

• Strong communication and coordination skills

• Ability to manage multiple operational tasks simultaneously

• Detail-oriented and organized working style

• Basic knowledge of eCommerce operations and order management

• Experience in customer service or operations management is preferred

• Opportunity to work with a growing luxury brand

• Dynamic and creative work environment

• Hands-on experience in eCommerce operations and brand management

• Growth opportunities within the organization