Operations Manager – AI & Livelihood Programs

Job Title: Operations Manager – AI & Livelihood Programs

Location: Gorakhpur & Prayagraj, Uttar Pradesh

Experience: Minimum 10 years

Industry Preference: Education / Skilling / CSR Projects

About the Role

We are looking for a seasoned Operations Manager to lead and manage large-scale AI & Livelihood Programs across school and college ecosystems in Uttar Pradesh. The role involves end-to-end program execution, stakeholder management, and ensuring high-quality delivery aligned with state education frameworks.

Key Responsibilities

• Program Management:
• Oversee implementation of programs such as TTT (Train the Trainer), Bootcamps, and K12 student initiatives across Gorakhpur and Prayagraj- School and college principals, teachers, and administrative staff.
• Manage large-scale outreach covering 52,000+ beneficiaries (schools & colleges- Principals, teachers, and administrative staff.).
• Ensure timely execution of training programs for educators (51-hour structured curriculum).
• Operations & Execution:
• Lead on-ground operations, including deployment of trainers, coordinators, and resources.
• Monitor daily program activities, track progress, and ensure adherence to timelines and quality standards.
• Optimize processes for efficient delivery across multiple locations.
• Stakeholder Management:
• Build and maintain strong relationships with State Education Departments, जिला शिक्षा अधिकारी (DEO), colleges, and school leadership.
• Coordinate with Principals, teachers, and administrative staff for smooth program delivery.
• Act as the primary point of contact for government and CSR partners.
• Team Leadership:
• Manage and mentor cross-functional teams including trainers, coordinators, and operations staff.
• Ensure proper training, performance tracking, and motivation of field teams.
• Monitoring & Reporting:
• Track KPIs, program outcomes, and impact metrics.
• Prepare and present reports to internal leadership and external stakeholders.
• Ensure compliance with organizational and government guidelines.
• Quality Assurance:
• Ensure high-quality training delivery and participant engagement.
• Conduct regular audits and feedback sessions for continuous improvement.

Key Requirements

• Minimum 10 years of experience in operations within education, skilling, or livelihood programs.
• Strong experience in school & college engagement models.
• Good understanding of State Education Department systems and processes.
• Proven experience in handling large-scale, multi-location projects, preferably in CSR or government-funded programs.
• Strong leadership and team management skills.
• Excellent communication and stakeholder management abilities.
• Willingness to travel frequently within assigned locations.

Preferred Profile

• Experience in AI, digital education, or future skills programs.
• Prior exposure to UP education ecosystem will be an advantage.
• Ability to work in a fast-paced, impact-driven environment.