Operations Manager

Company Description

Icon Facilitators Ltd. is a leading provider of comprehensive solutions across various service domains, including security, engineering, maintenance, housekeeping, office support, pest control, and horticulture. Committed to delivering consistent, high-quality services, the company prides itself on an exceptional track record of on-time delivery and client satisfaction. With a flexible and adaptive approach, Icon Facilitators is uniquely positioned to meet the evolving needs of its clients, including major multinational corporations. These organizations demand professional management systems for their properties, and Icon Facilitators excels in setting industry benchmarks for quality and professionalism.

Role Description

This is a full-time, on-site Operations Manager role located in New Delhi. The Operations Manager will be responsible for overseeing day-to-day operational activities, optimizing workflow efficiency, and ensuring consistent delivery of high-quality services. Additional responsibilities include managing teams across various departments, coordinating client requirements, handling resource allocation, and ensuring compliance with company policies and client standards. The role also involves identifying areas for operational improvement and implementing processes to enhance performance.

Qualifications

• Strong management, leadership, and team coordination skills.
• Experience in operations planning, resource allocation, and process optimization.
• Proficiency in problem-solving, decision-making, and conflict resolution.
• Excellent communication and organizational skills.
• Familiarity with facility management services, including security, maintenance, housekeeping, pest control, and support services.
• Knowledge of regulatory compliance and health and safety standards.
• Ability to work independently and manage multiple projects simultaneously under tight deadlines.
• Bachelor’s degree in Business Administration, Operations Management, or a related field. A Master’s degree or relevant certifications (e.g., PMP, Six Sigma) are a plus.