Operations & Community Manager

About Us

Deuce & Smash is a state-of-the-art pickleball and padel club in Pune, built to create a vibrant, high-energy sporting and social ecosystem. We aim to go beyond just courts — we’re building a community where sport, lifestyle, and connections come together.

Role Overview

We are looking for a dynamic, hands-on Operations & Community Manager who will own the day-to-day functioning of the club while also driving community engagement, events, and partnerships.

This role sits at the intersection of operations, customer experience, and community building — ideal for someone who thrives in fast-paced, people-centric environments and has a passion for sports.

Key Responsibilities

1. Club Operations Management

• Oversee daily operations of the club including court scheduling, bookings, and customer flow
• Ensure seamless on-ground experience for members and guests
• Manage staff (coaches, front desk, housekeeping, maintenance)
• Maintain facility standards, cleanliness, and equipment upkeep
• Coordinate with vendors and service providers
• Handle basic reporting: utilization, revenue tracking, and operational metrics

2. Community Building & Engagement

• Build and manage the Deuce & Smash community ecosystem
• Create and actively engage WhatsApp groups / digital communities
• Develop relationships with regular players and members
• Drive member retention and loyalty initiatives
• Be the “face of the club” — highly visible and approachable

3. Events & Programming

• Conceptualize and execute:
• Social mixers
• Weekly leagues
• Beginner sessions
• Corporate events
• Themed play nights
• Plan and run in-house tournaments (pickleball & padel)
• Collaborate with external tournament organizers and leagues
• Ensure events are well-attended, smoothly executed, and commercially viable

4. Corporate & Partnership Development

• Identify and reach out to corporates for events, memberships, and partnerships
• Build relationships with:
• HR teams
• Corporate wellness programs
• Event agencies
• Generate leads for bookings, tournaments, and bulk events

5. Customer Experience & Sales Support

• Actively interact with walk-ins and members
• Assist in converting first-time visitors into regular players
• Handle queries, feedback, and issue resolution
• Support membership sales and upselling initiatives

6. Marketing & Content Support (On-ground)

• Work with the marketing team to:
• Capture content during events and matches
• Share ideas for social media engagement
• Promote upcoming events and activities within the community

Ideal Candidate Profile

Experience

• 2–5 years in:
• Sports club / gym / fitness center operations
• Community management
• Hospitality or experience-driven businesses
• Experience in event execution and customer-facing roles is a must

Skills & Traits

• Highly energetic, outgoing, and people-oriented
• Strong organizational and multitasking abilities
• Excellent communication & relationship-building skills
• Natural community builder and networker
• Problem-solver with a hands-on approach
• Passion for sports, fitness, or active lifestyle

Bonus (Good to Have)

• Familiarity with pickleball, padel, tennis, or similar sports
• Experience managing WhatsApp/online communities
• Prior work with corporate partnerships or events

What Success Looks Like

• High court utilization and repeat bookings
• Strong, active community engagement
• Regular events with great participation
• Growing corporate partnerships and revenue streams
• Members who feel personally connected to the club

Why Join Deuce & Smash

• Be part of a fast-growing sport in India (pickleball & padel)
• Opportunity to build a community from the ground up
• High ownership role with creative freedom
• Work in a fun, energetic, sport-driven environment

Compensation

• Competitive salary (based on experience)
• Performance-linked incentives (events, memberships, partnerships)