Operations Associate

Operations Associate (E-commerce & Logistics) — Sipologie (Forloop Systems Pvt Ltd, Kolkata)

We are looking for an Operations Associate based to manage key back-end operations related to dispatch documentation, delivery/returns tracking, and courier reconciliations. This role requires strong attention to detail, ownership, and comfort working with Excel/Google Sheets.

Key Responsibilities

1) Commercial Documentation & Dispatch Support

• Prepare and maintain invoices, packing lists, waybills/consignment notes, and other dispatch documents
• Ensure documents are accurate and filed properly for easy retrieval
• Coordinate internally to ensure dispatches are closed on time with complete documentation

2) Dispatch & Delivery Records

• Maintain daily records of e-commerce dispatches and deliveries (delivered, pending, delayed, RTO, etc.)
• Track exceptions and escalate issues to the relevant courier/marketplace support team

3) Returns & Ticket Management

• Monitor marketplace returns and identify patterns/issues
• Raise tickets with marketplaces/courier partners where applicable and follow up until closure
• Maintain return status logs and keep internal stakeholders updated

4) Courier / Transport Payment Reconciliation

• Reconcile courier/transport bills with dispatch data
• Flag discrepancies (weight disputes, missing shipments, incorrect billing, etc.) and coordinate resolution
• Support accounts/team in payment approvals with clear documentation and summaries

5) Reporting & Controls

• Share basic weekly reporting on dispatch performance, returns, and reconciliations
• Maintain process discipline and help improve accuracy and turnaround time

Candidate Profile

Must-have

• Strong attention to detail and ability to manage operational data daily
• Good working knowledge of Excel/Google Sheets (filters, pivots, VLOOKUP/XLOOKUP preferred)
• Clear communication and consistent follow-ups with internal teams and external partners
• Ability to handle routine tasks with accuracy and maintain records systematically

Preferred

• 0–3 years experience in e-commerce operations / logistics / dispatch / back-office operations
• Familiarity with Amazon Seller Central or marketplace support/ticketing processes (preferred, not mandatory)

Location & Work Setup

• Location: Kolkata (office-based)
• Compensation: As per experience