Operations and control Manager, GIFT City

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If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra-high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening

up a world of opportunities by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Private Banking and Insurance.

Job Title: Operations and Control Manager, Gift City

Location: GIFT City, Gandhinagar

Job Profile

Client-facing

The role's main responsibilities include acting as primary point of contact for clients externally and clients internally for flow transactional banking elements with the client base, as well as be working closely with relationship and product teams across the world. This role supports the senior staff within sector/country to deepen client relationships and improve income generation through focused business development activities

Client Support

The role holder provides multi-jurisdictional client support to HSBC's Relationship Management and Acquisition teams and facilitates client review, renewal, maintenance and exit activities across all HSBC products. The client management support function is responsible for the co-ordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance. The main responsibilities may include being the point of contact for client relationship managers and clients from an onboarding, account maintenance and Customer Due Diligence perspective

Accordingly, the role holder might also be responsible for the oversight and co-ordination of new business on-boards, KYC Renewals and remediation projects, existing client maintenance and facilitation of client exits as well as supporting the client relationship managers with any relationship tasks.

The role holder may have client-facing responsibilities.

The tasks for this role will include some or all of the following

Support senior management in identifying strategies to maintain/enhance overall relationship return and ensure early identification of potential credit issues

• Support the achievement against targets for revenue generation, product alignment, customer satisfaction and cost containment
• Increase HSBC's share of wallet with our clients
• Provide high quality industry sector, competitor and client level analysis to support business development, portfolio management and credit risk assessment
• Identify marketing opportunities, undertaking appropriate analysis and preparation of proposals, presentations and pitches for new products and services
• Provide general support in servicing client relationships and enhancing income generation
• Prepare briefing notes in advance of key client meetings
• Act as primary point of contact for clients and internal colleagues
• Work on the preparation of structured and focused application remarks for clients within the sectors, covering annual reviews and new money proposals
• Complete review and submission of credit risk returns including limit excess/exception, security/documentation outstanding, monthly credit control reports etc.
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which the jobholder is involved
• Maintain HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators
  
  

The role holder may have client management support responsibilities.

The tasks for this role will include some or all of the following:

• Continuously improving the client experience
• Achieving completion of service requests
• Protecting the Bank by acting as First Line of Defence and observing all controls
• Multi-jurisdictional client support to HSBC's Relationship Management and Acquisition teams and facilitates client review, renewal, maintenance and exit activities across all HSBC products
• Coordination and completion of key operational activities, whilst providing regulatory expertise and risk management assistance
• Being the point of contact for client relationship managers and clients from an onboarding, account maintenance and Customer Due Diligence perspective
• Responsible for the oversight and co-ordination of new business on-boards, KYC Renewals and remediation projects, existing client maintenance and facilitation of client exits as well as supporting the client relationship managers with any relationship tasks
  
  

Qualifications - External

• €€ Post Graduation
• 8-10 years of relevant experience
  
  

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India

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