operation executive

About The Role

We are seeking a capable and experienced Senior Operations Executive to oversee and optimize last-mile delivery operations across our e-commerce network. The ideal candidate will be responsible for supervising delivery branches, managing field teams, coordinating with delivery associates, and ensuring smooth and timely delivery operations.

Key Responsibilities

• Manage daily last-mile delivery operations.
• Supervise delivery associate and internal team.
• Monitor key parameters for on-time delivery.
• Coordinate and communicate with vehicle vendors.
• Analyze operational data, generate reports, and recommend performance improvements.
• Ensure route planning optimization to reduce cost and improve delivery efficiency.
• Enforce operational SOPs and conduct training for delivery associates and internal teams.
• Efficiently manage workforce scheduling and recruit delivery personnels.
• Resolve delivery-related escalations and ensure customer satisfaction.
• Maintain compliance with safety and quality standards
  
  

Candidate Requirements

• Strong team management and leadership skills
• Proficient in Advanced Excel.
• Strong skills in managing and leading operational teams effectively.
• Excellent communication, problem-solving, and organizational abilities
  
  

Eligibility Criteria

Industry: E-commerce / Logistics

Location : Across West Bengal Tripura

Employment Type: Full-time

Relocation: Must be open to relocation across West Bengal and Tripura

This job is provided by Shine.com