Operation and Service Excellence Leader

Actively Reviewing the Applications

The Magnum Ice Cream Company

On-site

Posted 23 hours ago • Apply by June 12, 2026

Job Description

Looking for Your Dream Job?

Join Our Ice Cream Team!

Role Title: Process Excellence / Continuous Improvement Lead

Reports to : GBS Transition & Projects Director

Location : Pune, India

Job Purpose

The Continuous Improvement Lead will be responsible for defining and deploying Lean and Operational Excellence standards across the TMICC GBS organization. This role will lead the development of a continuous improvement mindset and capability, embedding Lean principles (including daily management and performance management) and structured problem-solving methodologies.
The individual will work closely with GBS Leadership Team members to build organizational capability and foster a culture of operational excellence. This leader will empower teams to identify root causes, eliminate waste and drive sustainable improvements to processes.
They will also play a critical role in ERP system implementation by supporting global process owners, IT and operational teams in identifying global standards, local variants and conducting Fit-Gap analysis and Value Stream Mapping (VSM). The Continuous Improvement Lead will ensure that improvement actions are clearly defined and implemented, supporting functional leaders in execution. Ultimately, the role aims to simplify, standardize and optimize processes, working with the Innovation and Automation Lead to identify automation opportunities.

Key Responsibilities

Define and implement Lean and Operational Excellence standards, frameworks and best practices for TMICC GBS.
Lead the deployment of Lean principles, including daily management, performance management, visual management and 3Cs, across the organization.
Foster a culture of continuous improvement by embedding structured problem-solving methodologies and coaching teams on root cause analysis and waste elimination.
Work with GBS Leadership Team members to build capability and expand Lean knowledge across functional and operational teams.
Mentor and guide Operational Excellence Experts to support capability development and deployment of best practices.
Support ERP system implementation by collaborating with global process owners, IT and operational teams to identify global standards, local variants and perform Fit-Gap analysis and VSM.
Ensure improvement actions are defined, tracked and implemented to close gaps between as-is and to-be processes.
Partner with the Business Process Excellence team to ensure processes are correctly captured and aligned with global standards.
Drive initiatives to simplify, standardize and optimize processes, eliminating non-value-added activities and waste.
Collaborate with the Innovation and Automation Lead to identify and prioritize automation opportunities.

Required Skills & Experience

Hold a Bachelor’s or Master’s degree in Business Administration, Engineering, or related field.
Minimum 10 years of experience in Lean and Continuous Improvement roles, preferably in GBS or transactional environments (manufacturing experience acceptable), with at least 5 years in a leadership role.
Demonstrate strong knowledge of Lean principles, daily management systems, visual management and structured problem-solving.
Experience in ERP transformation projects and process optimization methodologies (Fit-Gap, VSM).
Strong leadership, stakeholder management and communication skills.
Preferred certifications: Lean Six Sigma Black Belt, Kaizen Facilitator, or equivalent.

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

TMICC embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

Interested candidates are invited to submit their resume and cover letter detailing their relevant experience and qualifications to TMICC’s career portal.

We take pleasure seriously. Join the Ice Cream team now!

#TMICC

About The Magnum Ice Cream Company

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations.

About

The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization :

We are all about growth
We operate with speed and simplicity
We win together with fun
We boldly innovate to disrupt our industry
We care and challenge
We are experts in the Ice Cream Category

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

Please apply online and do not forget to upload your CV. Your application will be reviewed against the requirements, and we will be in touch shortly after the closing date, with an update on the status of your application.