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Opening for US Healthcare Medical Billing Team Lead - Chennai

Actively Reviewing the Applications

Shine.com

Bengaluru Full-Time 4–8 years

Posted 2 days ago • Apply by June 11, 2026

Job Description

Location : Chennai

Shift - US Shift

Experience - 5 to 8 years

Designation - Team Lead

Responsibilities

Responsible for the day-to-day management of 15 25 front level employees
Adhering to agreed Key Performance Indicators, Service Level Agreements and quality standards to maximize customer satisfaction
Minimize errors/feedback and increase first touch resolution through effective coaching, support, supplemental training and understanding of departmental procedures to maximize utilization of resources
Provide feedback on performance, monitoring attendance, leave requests, ensure accuracy of hours worked and adherence to company policies and procedures
Recommend and/or make decisions in personnel related matters (Attrition, disciplinary actions, and terminations).
Assist with attendance documentation, weekly timesheet validation and schedule adherence.
Monitor and adjust staffing levels to ensure service levels are being met with continued focus on exceeding performance requirements.
Act as point of contact for escalated account issues or problems that occur by directly responding to escalated calls from customers
Timely response to mails

Skills And Competencies

Microsoft Office (Excel and PPT Preferred)
High proficiency in communication (Written and spoken)
Focuses on delivering a positive customer experience
Proven leadership experience. Should be a team player.

Formal Education And Experience

Bachelors degree in any stream and progressive work experience in Healthcare RCM
5-8 years of overall experience

Looking for candidate with an immediate to 30-day notice period.

Interested candidates can share your profile to [email protected] with below given details.

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Source : Shine.com

Current location:

This job is provided by Shine.com