Officer, Customer Service Officer, Consumer Banking Group

Actively Reviewing the Applications

DBS Bank

India, Kerala, Ernakulam Full-Time On-site

Posted 1 day ago • Apply by May 18, 2026

Job Description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

Ensure compliance with all applicable regulations and bank policies for all processes related to banking transactions
Process cash transactions, transfer transactions and clearing of instruments
Receipt & processing of cheques, demand drafts, dividend warrants, pay orders & other instruments, bills for deposits up to authorized limits
Process requests for new account opening, transaction updation etc., either jointly with an officer or independently, upon specific authorisation in this regard
Process customer service requests, Respond to customer service account inquiries such as account balances, transaction details, statements and fees/charges
Address customer queries and grievances within the defined timelines and escalate when required to the appropriate authorities

Requirements

2-4 years Banking Experience
Graduate preferably Banking/Commerce
Excellent interpersonal and communication skills
Ability to build strong relationships with clients
Responsible
Ability to meet deadlines
Knowledge about internal/external regulations
Good Computer Knowledge

Apply Now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements

Primary Location

India-Kerala-Ernakulam(Kochi)

Job

Operations

Schedule

Regular

Job Type

Full-time

Job Posting

Feb 16, 2026, 8:30:00 PM