Office Operations Associate - Trainee

Requisition #: 20592

Functional Area: Administrative Support

Employment Type: Full-Time

Work Options: In Office at Location Specified Above

Work Hours: 2 Shifts Open: 2:00PM - 11:00PM IST & 7:30PM - 4:30AM IST

Position Summary

The purpose of this position is to process client requests related to our Managed Services in a timely and accurate manner.

Job Responsibilities

• Processes client work orders related to Driver, Employee, and Vehicle services. Services include, but are not limited to:
• Training Administration
• Driver Qualification
• Drug & Alcohol
• Hours of Service
• Vehicle Credentials
• Vehicle Permits
• Vehicle Taxes
• Trip Permits
• Identifies discrepancies, checks systems for pertinent information, and enters information into applicable systems
• Generates client reports as applicable.
• Maintains appropriate documentation, such as call notes, fees to be charged to clients, work order information, etc.
• Works with Compliance Advisors to obtain and/or validate client information. Updates information in all applicable systems.
• Maintains knowledge of the applicable local, state, and federal regulations that pertain to our service offerings.
• Maintains confidentiality of client information under the FCRA, HIPAA, and other regulatory entities. Adheres to the department's data security policies pertaining to Personal Identification Information.
  

Qualifications

Experience/Education:

• Any Bachelore's Degree
• 0-1 year of experience in administrative or operational support.
• Will consider a combination of experience and post-secondary education.
• Experience in highly regulated industry a plus or ability to learn complex regulatory standards.
  

Other Skills/Qualifications

• Must be proficient in the use of a PC and have the ability to navigate between multiple screens and computer programs.
• Ability to work in a fast-paced, deadline driven environment.
• Strong detail orientation.
• Strong organizational, problem solving, communication, and critical thinking skills.
• Desire to meet and exceed client expectations.
  
  

Physical Requirements

Work is performed primarily in a standard office environment. Work involves operation of personal computer equipment for extended periods of time.

We Protect People & The Businesses They Run™

Join a team that empowers North American companies to protect people and the businesses they run — through technology, service, and purpose.

J. J. Keller India Compliance Products and Services Private Limited is a wholly owned subsidiary of J. J. Keller & Associates, Inc. , a leading provider of safety and regulatory compliance solutions in North America.

Established in 2025, our India-based teams in Mysuru and remote locations support the development and delivery of technology and services that help North American companies create safer workplaces and meet complex regulatory requirements.

How We Work Together

J. J. Keller India is proud to be part of a global team. Our associates in India collaborate closely with colleagues in the U.S., contributing to the quality, scalability, and innovation of J. J. Keller’s offerings.

Whether you’re developing new technology, supporting customers, or helping our teams operate smoothly, your work at J. J. Keller India makes a difference.

Click HERE to learn more about the growth and impact of our parent company, J. J. Keller & Associates, Inc.

Comprehensive Benefits: We believe rewarding work should go hand-in-hand with valued benefits. That’s why J. J. Keller India offers a comprehensive benefits package designed to support you both professionally and personally. Learn more at Why Join Us | J. J. Keller India .

J. J. Keller & Associates, Inc. is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.