Network Operations Specialist - 1st shift

About the role:

As a Network Operations Specialist at TQL, you’ll be on the front lines of IT Operations, ensuring the stability, performance and visibility of our enterprise technology environment. You’ll monitor a diverse set of systems – including infrastructure, applications, cloud services and network connectivity – while triaging incidents, leading response efforts and continuously improving our monitoring and alerting practices. This role is ideal for someone who thrives in high-pressure situations, enjoys solving complex problems and is passionate about operational excellence.

What’s in it for you:

• $59,000–$80,000 base salary
• Advancement opportunities with aggressive and structure career paths
• A culture of continuous education and technical training with reimbursements available
• Hybrid work environment with the ability to work remotely 40 hours per month
• Comprehensive benefits package
  • Health, dental and vision coverage
  • 401(k) with company match
  • Perks including employee discounts, financial wellness planning, tuition reimbursement and more
• Certified Great Place to Work and voted a 2019-2026 Computerworld Best Places to Work in IT
  

What you’ll be doing:

• Monitor infrastructure, applications, cloud services (e.g., Azure) and network connectivity using tools like Datadog, SolarWinds and PRTG.
• Perform initial triage of alerts and incidents, determine severity and escalate appropriately
• Serve as Incident Commander during high-priority incidents, managing conference bridges and coordinating cross-functional response
• Communicate clearly and consistently with stakeholders during incidents, including IT leadership and business units
• Maintain and improve runbooks, knowledge base articles (ServiceNow KB) and standard operating procedures
• Analyze incident and alert data to identify trends, reduce noise and improve signal accuracy
• Participate in weekly incident reviews and post-incident analysis to drive operational improvements
• Collaborate with infrastructure, cloud and development teams to ensure new services are properly monitored
• Support change management processes by reviewing change requests, assessing operational risk and coordinating NOC readiness for planned changes
• Recommend enhancements to alerting logic, thresholds and observability standards
• Contribute to automation initiatives that reduce manual intervention and improve response times

What you need:

• Availability to work the hours of 11p.m. - 8a.m. and weekends
• Associate degree in IT, Computer Science or equivalent experience (Bachelor’s preferred)
• 2+ years of experience in IT operations, system monitoring or incident response in an enterprise environment
• Demonstrated ownership of incident management, including leading high-severity incidents and coordinating cross-functional response
• Proficiency with enterprise monitoring platforms (Datadog, SolarWinds, PRTG, Azure Monitor)
• Hands-on experience with ITSM platforms (ServiceNow required)
• Strong understanding of infrastructure and network fundamentals (TCP/IP, DNS, VPN, cloud services)
• Ability to analyze logs, metrics and alerts to identify root cause and recommend remediation
• Clear, confident communication in high-pressure scenarios; skilled in updates and documentation
• Scripting or automation experience is a bonus (e.g., PowerShell, Python); experience with incident notification tools (e.g., Everbridge, xMatters)

Where you’ll be: 4289 Ivy Pointe Blvd Cincinnati, OH 45245

Employment visa sponsorship is unavailable for this position. Applicants requiring employment visa sponsorship now or in the future (e.g., F-1 STEM OPT, H-1B, TN, J1 etc.) will not be considered.