Network Application Support Engineer

Introduction

Vegayan Systems is a premier provider of advanced networking products and integrated solutions for communication network operators. It provides mission-critical solutions to tier-one telecom operators, CSP and enterprise customers.

At Vegayan, we encourage team members to be creative and pursue their dreams by developing cutting-edge products and delivering key solutions to customers. Our work environment is flexible, diverse, and lively, giving everyone the opportunity to do their best and achieve amazing things. We work closely with our customers including major service providers and top enterprises to keep abreast with new technical advances and requirements.

Come join us and become a part of an Indian hi-tech products company that is leading the way in telecom software and network technologies. Together, let us shape the future of communication networks with Vegayan.

Position: Network Application Support Engineer

Location: Mumbai - Vikhroli

Experience: 2 - 4 years

Job Summary

We are looking for a Network Application Support Engineer to monitor the Network Monitoring System (NMS) from the NOC and troubleshoot application, database, and Linux-related issues. The role involves identifying root causes, analyzing MySQL queries and stored procedures, writing Python/Shell scripts, and coordinating with Development, Database, Networking, and client teams for timely issue resolution.

Required Skills

• • 2–4 years of experience in Application/NMS Support.
  • Hands-on experience with Linux and Linux CLI.
  • Strong knowledge of MySQL, including SQL queries, stored procedures, and database troubleshooting.
  • Experience in Python or Shell scripting.
  • Good understanding of IP networking and technologies such as MPLS, CEN, and FTTH.
  • Basic knowledge of TCP/IP, Routing, Switching, SSH, and Networking concepts.
  • Strong analytical, troubleshooting, communication, and client-handling skills.
    

Key Responsibilities

• • Monitor the Network Monitoring System (NMS) from the NOC and proactively identify issues.
  • Analyze and troubleshoot application, database, and Linux-related issues to determine the root cause.
  • Work on MySQL queries, stored procedures, and database logic to resolve incidents.
  • Develop or modify Python/Shell scripts for automation and operational support.
  • Analyze Linux logs and application performance.
  • Coordinate with Development, Database, and Networking teams for issue resolution.
  • Serve as the primary point of contact for Client support queries, provide regular updates, ensure timely resolution, and maintain strong client relationships.
  • Understand client network environments and support issues related to IP Layer, MPLS, CEN, and FTTH domains.
  • Maintain incident reports, RCA documentation, and ensure SLA compliance.
    

Preferred

• • Experience with NMS/EMS/OSS platforms.
  • Basic knowledge of Cisco/Juniper CLI.
  • CCNA or equivalent networking certification is an added advantage.
    

Education & Experience

• • First class in B.E/B.Tech-CS/IT OR M.Sc-IT/MCA
  • Telecom domain experience is a plus