MS National - ITSM - SMO Lead - Senior Manager - Operate

Actively Reviewing the Applications

PwC Acceleration Center India

India, Andhra Pradesh Full-Time On-site

Posted 13 hours ago • Apply by April 30, 2026

Job Description

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients. Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Growing as a strategic advisor, you leverage your influence, expertise, and network to deliver quality results. You motivate and coach others, coming together to solve complex problems. As you increase in autonomy, you apply sound judgment, recognising when to take action and when to escalate. You are expected to solve through complexity, ask thoughtful questions, and clearly communicate how things fit together. Your ability to develop and sustain high performing, diverse, and inclusive teams, and your commitment to excellence, contributes to the success of our Firm.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

Craft and convey clear, impactful and engaging messages that tell a holistic story.
Apply systems thinking to identify underlying problems and/or opportunities.
Validate outcomes with clients, share alternative perspectives, and act on client feedback.
Direct the team through complexity, demonstrating composure through ambiguous, challenging and uncertain situations.
Deepen and evolve your expertise with a focus on staying relevant.
Initiate open and honest coaching conversations at all levels.
Make difficult decisions and take action to resolve issues hindering team effectiveness.
Model and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Project Management

Role Overview

The Senior Manager – PMO & IT Financial Management is a leadership role responsible for governing enterprise project delivery and overseeing IT financial management across the IT Service Management lifecycle. This role ensures standardized project execution, strong financial controls, budget optimization, and transparent reporting while enabling business-aligned, high-quality IT delivery.

Key Responsibilities

PMO & Project Governance

Lead and govern the Project Management Office (PMO), ensuring consistent application of project lifecycle processes, standards, and templates
Oversee delivery of large and complex programs and portfolios using Agile and Waterfall methodologies
Ensure project compliance with defined governance, quality, risk, and reporting standards
Drive continuous improvement of PMO frameworks, tools, and delivery practices
Provide executive-level visibility into project health, risks, dependencies, and outcomes

IT Financial Management

Own IT budgeting, forecasting, and financial planning across services, projects, and programs
Track financial performance, spend, and benefits realization across the portfolio
Drive cost optimization, value realization, and financial transparency across IT services
Ensure accurate and timely financial reporting for leadership and stakeholders
Partner with Finance, Procurement, and Delivery teams to align financial outcomes with business priorities

Leadership & Stakeholder Management

Act as a trusted advisor to senior leadership on delivery performance and financial health
Lead and mentor PMO, project, and financial management teams
Manage vendor and supplier financial performance and delivery governance
Enable strong collaboration across IT, business, and external partners

Key Performance Indicators (KPIs)

Portfolio delivery success (on-time, on-budget, quality outcomes)
Budget accuracy and forecast variance
Financial transparency and reporting timeliness
Cost optimization and value realization
PMO process adoption and compliance
Stakeholder satisfaction

Required Skills & Experience

12–18 years of experience in PMO leadership, IT delivery, and financial management
Proven experience managing large IT portfolios and complex transformation programs
Strong expertise in project governance, financial planning, and performance management
Hands-on experience with Agile and Waterfall delivery models
Strong analytical, leadership, and executive communication skills
Experience working in multi-vendor and enterprise IT environments

Tools & Frameworks (Preferred)

PMO and portfolio tools (e.g., Clarity, Azure DevOps, Plutora, or similar)
ITSM platforms (e.g., ServiceNow)
Strong proficiency in financial and reporting tools (Excel, dashboards, analytics)
ITIL, PMO, and governance frameworks

Qualifications