Member Experience Specialist

Marquee Health is a service-driven organization, with a mission to improve the health of today’s workforce. We are an innovative wellness service provider headquartered in Chicago that provides outcomes-driven health and wellbeing programs to single employer groups, third party administrators, medical management providers and associations.

Our suite of services includes health coaching, clinical health evaluations, incentive administration, reasonable-alternative standard administration, disease management, maternity management, behavioral health, and chiropractic management.

Marquee Health is looking for an innovative, initiative-taking, dedicated individual to fill the position of Member Experience Specialist

Our Team and Culture

We believe in bringing your whole self to work and aim to empower everyone in their work, giving them autonomy and ownership of what they do. We recognize the positive value of diversity and welcome and encourage people of all backgrounds to apply.

As a key member of our team, we do expect you to buy in and exemplify our culture so if the following statements resonate with you, please keep on reading!

• Partnership - We value our partners who team with us to create success for our members.
• Respect - We treat each other; employees, members, vendors, and community, with courtesy, dignity, and trust.
• Integrity - We demonstrate honesty and fairness in everything we do. We hold ourselves to the highest ethical standards.
• Dynamic - We will constantly strive to bring added value and change to Marquee Health with the most progressive programs available.
• Excellence - We are committed to the highest standards through teamwork and innovation in all we do.
  
  

As a Member Experience Specialist, you will report to our Director of Member Experience, s erving as the primary contact for member inquiries, providing expert support on wellness programs, directing issues to appropriate teams, and assisting with client-specific information, translations, and reporting needs.

Primary Responsibilities

• Primary point of contact for member inquiries by phone and email
• Provide resolution to member inquiries and/or identify most appropriate internal resource for resolution
• Understand wellness program details for our clients to provide expert-level support to all members
• Serve as an ambassador for specific client information and details
• Support the translation needs for client materials (if possible)
• Support with ad-hoc reporting needs for the Client Services and Coaching teams
  
  

Required/Minimum Qualifications

• High school diploma or equivalent required
• Bachelor’s Degree preferred
• Working Knowledge of Microsoft Office Suite
• Strong and effective speaking and communication skills
• Self-motivated, driven, highly organized, detail oriented
• Team player with a can-do attitude to find creative solutions and problem solve.
• Personal interest in wellness/wellbeing a plus
• Professional in appearance and interpersonal interaction
• Ability to manage time and calendar independently to ensure all support and projects are handled in a timely fashion
• Enthusiasm to support every person with prompt, encouraging, and clear direction on next steps
  
  

We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via [email protected].

This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance.

CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.