Member Care Executive

At Accor Plus, we’re part of the world’s leading hospitality group, Accor, operating across 110 countries with 40+ hotel brands. We help members unlock the best hotel experiences, and we’re looking for passionate customer service professionals to help us deliver world-class support.

 Fixed Day Shift - 7:00 am - 4:00 pm

Work with a Global Hospitality Leader

Attractive Salary

Employee Benefit Card with hotel discounts worldwide

Career Growth & Learning Opportunities

As a Member Care Executive, you’ll be the first point of contact for our Corporate Sales Members, handling queries across phone, email, and chat. Your mission? Deliver prompt resolutions, encourage usage of membership benefits, and ensure an outstanding service experience.

•  Respond to incoming queries via voice and chat
• Aim for first-call resolution and timely escalation handling
• Drive activation and renewal of corporate memberships
• Stay updated with product changes and service updates
• Coordinate with hotels and internal teams globally

• 1+ year of experience in inbound/outbound customer service (B2B preferred) 
• Fluent in English with strong verbal & written communication skills
• Computer-literate with basic MS Office knowledge
• Excellent interpersonal and problem-solving skills
• Positive attitude, team spirit, and service-focused mindset

Location- Accor Plus, Unitech Cyber Park,  Level 3, Tower-A, UNITECH CYBER PARK, Unit 304, Sector 39, Gurugram, Haryana 122001. Timing 7:00 am to 4:00 pm

E. [email protected]    M. 9773779715