Mega Walkin Drive for ServiceNow Developer (CSM & Event Management Module) on 18-Jul-26 TCS-Infopark Kochi

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

TCS is Looking for ServiceNow Developer (CSM & Event Management Module)

We are delighted to invite you for a discussion to get to know more about you and your professional experience. The interview will be in person.

Venue detail

:Date: 18-Jul-2026

Timing: 9:00 Am-1:00 PM

Location: Tata Consultancy Services TCS Centre SEZ Unit, Infopark Kochi Phase 1, Infopark Kochi P.O, Kakkanad, Kochi - 682042, Kerala

Important: Ensure you carry your latest resume and a government-issued

ID.Spread the word and tag someone from your circle who’s exploring opportunities in the IT sector. Let's build the future together, from right here in Kochi

Job Description:

Role: ServiceNow Developer (CSM & Event Management Module)

Skill: ServiceNow Developer (CSM & Event Management Module)

Experience: 5+

Location: Kochi

Job Summary:

We are seeking a skilled ServiceNow Developer with strong experience in Customer Service Management (CSM) and IT Operations Management (ITOM) – Event Management modules. The candidate will be responsible for designing, developing, configuring, and maintaining ServiceNow solutions, ensuring seamless integration, automation, and optimization of business and IT service processes.

Key Responsibilities

• ServiceNow Development Design, develop, and customize ServiceNow applications and workflows
• Configure business rules, client scripts, UI policies, UI actions, ACLs, Script Includes, and catalog items
• Develop and maintain ServiceNow integrations using REST, SOAP, MID Server, and Integration Hub
• Create reports, dashboards, and performance analytics as required.
• Customer Service Management (CSM)
• Implement and enhance ServiceNow CSM solutions.
• Configure Case Management, Consumer/Account Management, Service Entitlements, SLAs, and Knowledge Management
• Develop customer service workflows and automation
• Support Agent Workspace and Customer Service Portal enhancements
• Integrate CSM with external applications and enterprise systems
• .Event Management (ITOM)Configure and manage ServiceNow Event Management capabilities
• Develop event rules, alert management, alert correlation, and event remediation workflows.
• Integrate monitoring tools such as SolarWinds, Dynatrace, Splunk, AppDynamics, Nagios, Zabbix, or similar tools.
• Configure MID Servers and Event Connectors.
• Support incident creation and automation based on event intelligence.
• Collaboration & Support Work closely with business stakeholders, architects, and platform teams.
• Participate in requirement gathering, technical design, code reviews, and release management.
• Troubleshoot production issues and provide timely resolutions.
• Follow ServiceNow best practices and governance standards.