Engineering Specialist - Veeva

Possible 3 Month CTH

Role name: Engineering Specialist - Veeva

Work Location: Cincinnati, OH preferred / Remote work in North America

Start date: Immediate availability.

Background check MANDATORY

Role Overview:

Job Summary

We are looking for an experienced Veeva Application Support Engineer to manage and support Veeva platform applications (Quality, RIM, Clinical, Vault, etc.) deployed across multiple global manufacturing plants and business units.

This role will ensure high system availability, regulatory compliance, and seamless user experience, while driving continuous improvement and supporting global operations.

Key Responsibilities:

Application Support & Operations

• Provide L2/L3 support for Veeva Applications across global sites (24x5 / follow-the-sun model as required)
• Troubleshoot and resolve incidents, service requests, and problem tickets within SLA timelines
• Perform root cause analysis (RCA) and drive preventive actions
• Monitor system health, performance, and data integrity
  
  

Platform Management (Veeva Vault / Suite)

Support core Veeva modules such as:

• Veeva Vault Quality (QMS, Deviations, CAPA, Change Control)
• Veeva Vault RIM / Regulatory
• Veeva Clinical / Safety (if applicable)
• Manage User access & security (roles, permissions)
• Manage Workflows and lifecycle configurations
• Manage Document and data management
  
  

Enhancements & Configuration

Configure and enhance:

• Workflows, forms, and business rules
• Object configurations and metadata
• Reports and dashboards
• Support release management (monthly Veeva releases) and impact assessments
• Validate changes through sandbox testing and promotion to production
  
  

Integration & Data Management

Support integrations with:

• ERP systems (SAP)
• MES / Manufacturing systems
• LIMS (LabVantage, etc.)
• External regulatory systems
• Handle API integrations, data migrations, and interface monitoring
• Ensure data consistency and integrity across systems
  
  

Compliance & Validation

Ensure compliance with:

• GxP, GMP, FDA regulations
• 21 CFR Part 11 / Annex 11
  
  

Support CSV (Computer System Validation) activities:

• IQ/OQ/PQ documentation
• Audit readiness and inspections
  
  

Maintain audit trails and documentation standards

Release & Change Management

Coordinate Veeva quarterly/monthly releases:

• Impact assessment
• Regression testing
• Deployment coordination
• Participate in CAB (Change Advisory Board) reviews
• Maintain change control documentation
  
  

Stakeholder & Vendor Management

Collaborate with:

• Global Quality, IT, and Manufacturing teams
• Site SMEs across 100+ plants
• External vendors (Veeva support)
• Drive business requirement gathering and solution design
• Provide user training and knowledge transfer
  
  

Continuous Improvement

Identify opportunities for:

• Process standardization across plants
• Workflow automation
• System performance optimization
• Develop and maintain KB articles, SOPs, and user guides
  
  

Mandatory skills:

Education

• Bachelor's degree in computer science, Engineering, or related field
  
  

Technical Skills

Hands-on experience with:

• Veeva Vault (Quality / Clinical / RIM)
  
  

Strong understanding of:

• Cloud-based SaaS platforms
• Configuration (workflows, objects, lifecycles)
  
  

Experience with:

• API integrations (REST/SOAP)
• Data migration and validation
• Reporting tools
  
  

Functional Knowledge

Strong understanding of:

• Pharma Quality processes (Deviation, CAPA, Change Control)
• Regulatory requirements
• Manufacturing plant operations
  
  

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Experience Required

• 5+ years of experience in:
• Veeva application support / administration
• Pharma / Manufacturing domain
• Experience supporting large-scale global deployments (50+ sites) preferred
  
  

Soft Skills

• Strong problem-solving and analytical skills
• Ability to work in global, cross-functional teams
• Excellent communication and stakeholder management
• Ability to handle multiple priorities in a fast-paced environment
  
  

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Nice-to-Have

• Experience with:
• LabVantage mo