Medical Assistant II - Otolaryngology - Full-Time - Office/Hybrid

Job Responsibilities

• Patient Care- Coordinate and assist with patient care and flow of patients and families. Monitor individual patient cycle times to ensure timeliness of patient visits and room turnover. Proactively identify problems and develop or contribute to solutions. Assist co-workers after completion of own duties. May function as a departmental liaison or resource. Provide technical expertise and clinical services and flex daily needs based on CCHMC policy, best practice guidelines and department needs. Assist care providers with procedures and physical exams of patients. Prepare patients for examination and treatment. Provide care consistent with the family-centered care and medical home models. Provide flexible, culturally competent and responsive care to the needs of the patient and family. Treat families as full partners with decision making processes regarding their child's care, which includes offering information, services and support in a collaborative and respectful manner.
• Customer Service- Customer Service: Serve as a customer advocate to best support and meet the needs of patients and families. Respond quickly to family requests and concerns and interact with customers utilizing a courteous, attentive and conscientious customer focus. Provide appropriate education/information to patients and/or families.
• Collaboration- May serve as a major support or lead on departmental processes, projects and policies. Work collaboratively/cooperatively with others to resolve problems and achieve goals. Develop positive working relationships with peers/colleagues and acknowledges other’s skills, experience, knowledge, creativity and contributions. Share knowledge and/or provide support for team members. Model and promote a positive and professional work environment/atmosphere.
• Data Management- Manage records per department policy. Assist with collection of data for various forms. Obtain consent and release of information forms when indicated. Maintain patient files, records and other information. Demonstrate adherence to established documentation practices with accurate and detailed data entry and document management.
• Laboratory Work and Testing- Manage specimens per protocols. Maintain knowledge of all routine testing processes and retrieve test results. Communicate normal lab results as appropriately delegated.
  
  

The Medical Assistant with the required training, education and demonstration of clinical expertise, performs delegated clinical and administrative duties at an advanced level under the supervision of a nurse or licensed physician.

Job Qualifications

• High school diploma or equivalent
• 2+ years of MA experience
• CMA - Certified Medical Assistant (AAMA) OR RMA - Registered Medical Assistant (AMT) OR CCMA - Certified Clinical Medical Assistant (NHA)
  
  

Primary Location

Location C

Schedule

Full time

Shift

Day (United States of America)

Department

Otolaryngology House Staff

Employee Status

Regular

FTE

0.8

Weekly Hours

32

About Us

At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.

 Cincinnati Children's Is

• Recognized by U.S. News & World Report as a top 10  best Children's Hospitals in the nation for more than 15 years
• Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
• Recognized as one of America’s Best Large Employers  (2025), America’s Best Employers for New Grads (2025)
• One of the nation's America’s Most Innovative Companies as noted by Fortune
• Consistently certified as great place to work
• A Leading Disability Employer as noted by the National Organization on Disability
• Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
  
  

 We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.

Comprehensive Job Description Provided Upon Request.

Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability