Manager - Sales and Customer Success - GO/JC/2288/2026

Job Description

Job Title: Sales and Customer Service Lead

Job Overview

We are seeking a dynamic and experienced Sales and Customer Service Lead to drive market expansion, customer engagement, and revenue growth in the tannery and industrial manufacturing sectors. The role requires strong expertise in B2B sales, capital equipment solutions, and customer relationship management, with a focus on building long-term partnerships and delivering exceptional service.

Key Responsibilities

• Conduct in-depth market research and analysis of the tannery marketplace in India, with emphasis on key industrial corridors.
• Develop and implement sales strategies aligned with organizational growth targets and budgets.
• Identify and engage relevant industry partners to present technology solutions and close sales deals.
• Secure long-term supply and service contracts.
• Expand the customer base and position the company as a key supplier in target markets.
• Drive effective sales communication, incorporating Voice of the Customer (VOC) feedback into content and strategy.
• Represent the company at trade shows, conferences, and industry forums.
• Collaborate with local councils and associations to strengthen market presence.
• Provide input and support for marketing initiatives to enhance brand awareness.
• Collaborate with internal teams to onboard new customers, ensuring smooth transitions from trial to full-scale operations.
• Support customers through growth stages, offering recognition and rewards for milestones achieved.
• Partner with finance teams to monitor and update budget figures.
• Achieve financial targets and ensure profitability in line with business objectives.
• Deliver comprehensive customer service for new and existing clients.
• Ensure seamless progression from trial phases to full-scale operations.
• Set and manage targets, timelines, and incentive programs to drive customer satisfaction.
  
  

Skills & Attributes

• Strong background in sales and business development within industrial or manufacturing sectors.
• Proven success in B2B sales, contract negotiation, and market expansion.
• Familiarity with the tannery industry in India is highly desirable.
• Experience selling capital equipment (not limited to chemicals).
• Demonstrated ability to win new customers and expand market share.
• Excellent communication and relationship-building skills.
• Financial acumen to manage budgets and drive profitability.
• Ability to work independently while collaborating effectively with internal teams.
• Multilingual proficiency: English, Hindi, Tamil preferred.
  
  

Skills Required

RoleManager - Sales and Customer Success

Industry TypeChemicals/ Plastic/ Rubber

Functional Area

Required Education Bachelor Degree

Employment TypeFull Time, Permanent

Key Skills

• B2B CONTRACT NEGOTIATION
• BUSINESS DE V ELOPMENT
• CAPITAL EQUIPMENT SALES
• CUSTOMER RELATION SHIP MANAGEMENT
• MARKET EXPANSION
• REQUEST HANDLING
• SALES STRAT EGY DE V ELOPMENT
  
  

Other Information

Job CodeGO/JC/2288/2026

Recruiter NamePriya Srinivasan