Manager People Solutions

What makes us unique is that our suppliers, the farmers are also our owners. Our ownership of the entire supply chain, from grass to glass means we can guarantee high quality for all our products that are nourishing by nature. No wonder we got the Royal stamp and retain it ever since.

Join us on the next exciting step of our journey: building up People Services & Solutions as a new global department within FrieslandCampina in Budapest. Are you eager to provide best-in-class support to our employees? Are you passionate about dealing with people, but at the same time being analytical with an attention to details? We are looking for You to join the new team!

What We Ask

• 7 to 10 years of experience in relevant areas or functions (outsourcing/shared services/Global Business Services)
• Experienced operational manager
• Strong HR process orientation/process design and analysis expertise/experience in process optimization
• Stakeholder Management
• Change Management
• Project/Programme management
• Lean, SCRUM and development of agile teams
• HR systems/tools (telephony, HRIS, ATS, employee portal)
• People Management
• Communication skills
• Relationship builder
• Work well in a fast-paced/high complex working environment
• Possess strong fact- and data-based decision-making skills
• Strong ability to plan, organize and execute
• Able to determine service implications of change-management
• Highly collaborative, team player
• Ability to run projects and programmes
• Creating customer-centric experiences in an efficient and culturally appropriate way
• Ability to implement and continuously improve and scale processes that are durable and relevant
• Quantitative and qualitative analytic skills
• Ability to motivate and build and drive team capability
  
  
  

What We Offer

• A wide range of benefits (cafeteria, grade, home office and sustainable travel allowance, MetLife life- and accident insurance, Medicover package, yearly bonus)
• Home office opportunity (3 days/week)
• Challenging tasks with real added value
• Career development opportunities
• Cheerful environment with colleagues from different cultures
  
  
  

Vacancy Description

The purpose of this role is to lead the professionalization of the People Services and Solutions Europe, America and Africa (HR Shared Service Center), defining and implementing the overall service delivery strategy, including a redesign of the organizational structure, embedding a continuous improvement culture (lean), improve employee experiences, processes and technology.

• Strategic
  
  
  

Develop and implement the vision and strategy to enhance current state of HR Shared Services in relation to people, organization, culture, processes and technology in line with overall corporate-, HR strategy whilst optimizing the customer experience

Work with Director PS&S to develop strategies for operational efficiency

Design and implement an agile HR Services organization in line with the overall HR Operating Model (blueprint for other countries)

Expand scope of services, absorb relevant back-office activities from within the HR discipline (and/or other areas if relevant)

Implement processes for responding to HR-related inquiries and issues

• Project/Programme management
  
  
  

Further optimization plan of HR Shared Services, from development to implementation to fully operational and optimized (on a continuous basis)

Anticipate needs to continue to scale our function and business: diagnose and drive the improvement of existing programs and drive the development of new ways

Monitor and evaluate contact center metrics and make recommendations for improvements and facilitate implementation, with the objective to continuously increase the level of self service for employees and managers

Accountable for overall delivery performance in line with the service framework

• Business planning and execution
  
  
  

Leads the delivery of HR services with regards to the in-scope product/services portfolio and ensure day-to-day activities are aligned with strategic/tactical goals

Directly manages all internal HR service staff (Tier 2) - Manage budget/FTE’s in line with operation/tactical/strategic needs/requirements

Ensures Harmonization/standardization of HR processes, whilst seeking for end-to-end integration with related disciplines (e.g. Finance, Pension, COE’s, DTA)

Implementation and embedding of the lean/agile way of working (e.g. visual management, workflows, structures, metrics etc.)

Establish SLA’s and KPI’s, driving high quality customer support in an efficient and scalable manner

Drive continuous improvement as a crucial element of service delivery across all (in scope) processes/functions

Partner with HR COE’s and HRBPs to deliver customer service solutions, resolve issues, ensure appropriate support and process development

Ensures the HR Shared Services functions/portfolio are synchronized with any HR processes, policy and business changes

Enhance the employee experience with a strong focus on efficient processes and use of technology/automation

Evaluates and decides on all new service requests from the business and directly oversees the service transition/implementation

• Compliancy / Audits Manage and coordinate both internal and external audit and act upon findings as required
  
  
  

Embed auditing structures (e.g. Internal Control Framework), metrics and oversee processes are managed accordingly with the objective to enhance compliancy

Implement quality assurance and quality control within HR processes

Privacy regulations are in place and compliant in line with the FrieslandCampina Risk & Control Policies

Ensures compliance with relevant laws and regulations related to People Services Contact Center Operations

• Innovation
  
  
  

Actively stay ahead of industry trends and best practices in business

Drive initiatives / innovative solutions to enhance the employee experience with a strong focus on efficient processes and use of technology / automation (e.g. Self Service, Employee portals, document management, intuitive services / products, apps, robotics, AI, Analytics, etc)

• Culture / People Management
  
  
  

Lead and establish programs to retain high performing staff through learning programs, performance management, career pathing, succession planning and career development

Establish a metrics-driven and customer focused culture

To assure a safe and motivating working environment for all direct and indirect reports

• Vendor Management
  
  
  

Supplier service / performance management in accordance with agreed SLA’s, business developments, new legislation, and regulations

Contract management with both internal and external suppliers in relation to pricing, contract duration and related terms and conditions

Staying true to who you really are, that is your starting point at FrieslandCampina. Because it is precisely by embracing our differences that we can grow together. We want to create a working environment that allows all employees to bring their best and authentic selves. If who we are suits you, but you're not sure if you're the best fit for the role, we still encourage you to apply so we can help you find the role that fits you best.

Team Details

The right profile to work for our Shared Service Centre EMEA in Hungary? There's no golden rule on that. We're always looking for a good combination of everything – a perfect mix of different characters. The strength of the team is each individual member. The strength of each member is the team.