Manager - Order Management

About Us

Welcome to Swiss Beauty, the fastest-growing beauty and cosmetics brand in India. Established in 2013, Swiss Beauty aims to be the ultimate companion and BFF of every makeup lover, transforming beauty routines into extraordinary experiences. With a focus on Indian beauty needs, we merge global cosmetic standards with our expertise to create highly innovative, long-lasting, and comfortable products. Our mission is to elevate beauty to Swiss standards and offer game-changing products that set new benchmarks in the industry. We believe that makeup knows no boundaries and is for everyone. Join us on this remarkable journey as we redefine beauty norms and celebrate individuality.

Role Overview

As the Manager of Order Management at Swiss Beauty, you will own the entire order-to-

cash lifecycle for our Omni-channel operations. Your responsibility spans across D2C (native

website), multi-channel e-commerce marketplaces (Nykaa, Amazon, Myntra, Flipkart,

Purplle), and B2B general/modern trade distribution networks. You will lead a dedicated

team to streamline order processing architecture, manage key vendor relations, eliminate

system discrepancies, Optimization of fulfilment and significantly reduce operational costs

like Return-to-Origin (RTO).

Key Responsibilities

• Strategic Operations & Process Leadership
  
  

Design, implement, and optimize the end-to-end order fulfilment strategy across B2C and B2B streams to support aggressive brand scaling.

Establish, monitor, and enforce strict standard operating procedures (SOPs) and Service Level Agreements (SLAs) for order validation, Allocation and after fulfilment

processes.

Lead, mentor, and build a high-performing order management operations team.

Order receipt , identification of fulfilment gaps and resolve same

Delivery to Partners , capturing GRIN at partner warehouses.

Identification of discrepancy and its resolution with partner team.

Connect closely with KAM – Business team

Control Return to vendor and return to origin

Reconcile sales and return of Partners.

Conduct operation review meeting

• Tech Stack, Integration & ERP Architecture
  
  

Own the data integrity and synchronization between the Order Management System (OMS), Warehouse Management Systems (WMS), ERP (e.g., Microsoft Dynamics 365 Business Central), and front-end channels (Shopify, Marketplace APIs).

Partner with the IT and Product teams to diagnose system lags, automate manual verification loops, and implement scalable omnichannel features (e.g., omni-channel stock allocation).

Oversee SKU master data accuracy, ensuring variant mappings, bundle configurations, and promotional pricing sync perfectly without creating catalog-led order dropouts.

• Inventory Allocation & Logistics Management
  
  

Collaborate with Inventory and planning team

Collaborate closely with Logistics team

Spearhead comprehensive data analysis initiatives to track, audit, and aggressively minimize Return to Origin (RTO) rates and shipping transit damage.

• Financial Reconciliation & Cross-Functional Alignment
  
  

Oversee monthly order, payment, and inventory reconciliation processes in tandem with the Finance and Commercial teams.

Act as the ultimate escalation point for complex fulfillment bottlenecks, high-value corporate orders, or mass logistics disruptions.

Deliver weekly/monthly operational health check reports (MIS) directly to executive leadership, tracking cost-per-order and fulfillment metrics. Key Performance Indicators (KPIs)

Order-to-Delivery (OTD): Improving speed to customer while cutting fulfillment cycles.

Fulfillment Rate (FR): Keeping cross-channel fulfillment above 99% with minimal out-of-stock cancellations.

RTO Reduction: Designing operational safeguards to lower overall RTO percentage.

Cost Efficiency: Reducing variable logistics and packaging costs per order year-over-

year.

Required Qualifications & Experience

Education: Bachelor & degree

Experience: 5–8 years of core experience in E-commerce fulfillment, retail

operations, or order management. Direct experience in the Beauty/Personal Care,

FMCG, or fast-growing D2C sector is highly preferred.

Technical Stack Expertise

• Deep operational mastery over ERPs (specifically Microsoft Dynamics 365)
• Experience using leading mid-to-enterprise OMS solutions (e.g., Easycom)
  
  

and Shopify Plus.

• Advanced data analytics skills (Advanced Excel, Power BI, or SQL) to derive
  
  

actionable insights from millions of order data lines.

Leadership Traits: Proven capability in handling multi-site warehouse dynamics,

vendor contract negotiation, and managing stressful peak-sale periods (e.g., Nykaa

Pink Friday, Amazon Great Indian Festival).

Skills: dynamics,leadership,order management