Manager - Operations (NSK)

Actively Reviewing the Applications

Blue Dart

On-site

Posted 3 weeks ago • Apply by April 12, 2026

Job Description

Job Title

PUD / Distribution Center Head

Function

Regional Business

Reporting to

Regional PUD – Apex and Surface Operations

Purpose

Responsible for all inbound and outbound operations at the PUD/Distribution Center and ensuring timely, accurate and profitable delivery of Apex / Surface shipments to customers

Key Responsibilities

Responsibilities

Operational

Responsible for supervising daily inbound and outbound Apex / Surface operations at the PUD/ Distribution Center (including P2P operations and EDL/ ODA deliveries)
Analyze load patterns on a periodic basis to plan pick-up and delivery routes for first and last mile connectivity to customers
Monitor daily loads and plan delivery and pick-up schedules accordingly
Ensure timely pickups (call pickups or registered pickups) and receipt of shipments from channel partners including RSPs, ESAs and Consolidators
Ensure safe, timely and profitable delivery of shipments to customers and work towards reduction of instances of undelivered shipments, RTO instances, etc.
Monitor regulatory paperwork (octroi, sales tax, etc.) for completeness and accuracy; Ensure coordination with origin/customer in case of incomplete paperwork
Ensure availability of sufficient vehicles for inbound / outbound operations
Oversee vehicle placement at bays and monitor the carting/ loading, tally processes etc
Ensure safe handling of all shipments and report any damaged cases to the origin/ hub
Oversee the work of supervisors to ensure adherence to the operational workflows and standard operating procedures (SOPs)
Handle all exception cases; On a daily basis check on the exceptions of the previous day and ensure follow up for closure/ resolution of the same
Ensure smooth conduct of all operation support activities as per defined timelines and requirements in terms of mail reverts and handling of all exception cases e.g. regulatory issues, priority/ urgent shipment connections, etc.
Monitor attendance and leaves for the staff on a daily basis and plan operations accordingly
Conduct daily staff briefings, including communication regarding any operational changes, route changes etc
Monitor performance of staff in the PUD/ DC and ensure conduct of trainings for regular staff, PDAs, loaders, etc. in line with the training programmes designed centrally
Generate and maintain MIS related to the PUD / DC

People

Provide direction, guidance and support to employees to help them discharge their duties effectively
Monitor the performance of the team on a continuous basis to identify key performers
Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline
Ensure that the PUD/DC is adequately staffed as per the manpower requirements
Ensure high level of employee engagement and retention of key performers
Key Result Areas and Key Performance Indicators

S.No

Key Result Areas

Key Performance Indicators

Optimize costs in the PUD / DC

% reduction in overall Operating Costs for PUD / DC(i.e. OCPK and PCPM)
Adherence of fleet procurement cost per kilometer within set threshold level
% Fleet utilization for all milk run vehicles
% reduction in market car hire costs

Drive service quality and excellence in the PUD / DC

Timely connectivity of outbound loads to the Hub (% compliance)
Timely updation of status (in scan, out scan, exceptions, Proof of Delivery, Delivery Challansetc) in the system (% compliance within TAT)
Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit
% Exceptions closed within TAT

Ensure Security of Shipments