Manager Lab and Process Control

Key Responsibilities:

• Overall responsible for proactive approach towards the process with poka-yoke to make good quality of products (as cast and machining).
• Drive Zero customer complaint and customer-oriented quality mindset of all employees within the organization.
• Ensure Quality audit plan (system, process and products) is planned and executed as per plan
• To complete PPAP documentations along with the product readiness and to submit while dispatching the products, in coordination with Foundry and Machine shop
• Maintaining of all documentations related to QMS and / or specific to customer as needed.
• Responsible for root cause analysis and implementing corrective actions for all customer complaints by collaborating with concerned CFT members.
• Responsible to ensure sustainability of corrective actions on periodic manner to avoid repeated complaints.
• Preparation and submission of 8D report on time as per different customer formats.
• Communicate with customers regarding quality concerns and collaborate on resolution strategies.
• Conduct customer complaint meeting on regular basis and to establish a system to prevent potential complaints.
• Conduct shop floor Gemba, Layered Process and Dock audits frequently to ensure sustenance of corrective actions and prevention of potential customer complaints
• Develop and implement quality procedures to ensure compliance with industry standards and regulations.
• Analyze the complaint trend and proactively to take steps to meet the targets.
• Preparation of CSR and ensure it is adhered in all functions.
• Analyze the customer score card trend and proactively take steps to improve it.
• Effective safety practices and good housekeeping to achieve zero accident in department
• Implementation of TPM, 5S and Safety practices in Production

Qualifications

• BE / B.Tech in Metallurgy

Experience Level

Minimum 10 to 20 Years of experience in Lab and Process Control in Foundry.