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Manager – Customer Experience (Process Management)
Actively Reviewing
Docdort
Job Description
Position: Manager – Customer Experience (Process Management)
Industry: Real Estate
Experience: 2–5 Years
Key Responsibilities
Industry: Real Estate
Experience: 2–5 Years
Key Responsibilities
- Design, implement, and improve customer experience processes.
- Analyze customer feedback and identify improvement opportunities.
- Develop SOPs and ensure process compliance across CRM functions.
- Monitor service quality and operational efficiency.
- Coordinate with cross-functional teams to improve customer journeys.
- Track customer satisfaction metrics and prepare MIS reports.
- Drive automation and process improvement initiatives.
- Ensure timely closure of customer issues and escalations.
- 2–5 years of experience in Customer Experience, Process Management, CRM Operations, or Quality.
- Experience in the real estate industry is preferred.
- Strong analytical and process improvement skills.
- Excellent communication and stakeholder management abilities.
- Proficiency in MS Excel, PowerPoint, and CRM tools.
Required Skills
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