Key Account Manager

Role Overview

We are looking for a driven and client-focused Key Account Manager to join our growing team. This role involves a mix of new business development and managing existing client relationships. The ideal candidate should be confident in client interactions, strong in sales conversion, and capable of building long-term partnerships that drive repeat business.

Key Responsibilities

1. Lead Generation & Prospecting

• Identify and reach out to potential corporate clients (HR, Marketing, Admin teams)
• Generate leads through cold calling, LinkedIn outreach, referrals, and networking
• Build and maintain a strong and consistent sales pipeline

2. Client Interaction & Sales Conversion

• Understand client requirements and recommend relevant gifting and merchandise solutions
• Present ideas, create proposals, and conduct product pitches
• Handle negotiations and successfully close deals
• Achieve monthly and quarterly sales targets

3. Relationship Building & Account Growth

• Develop strong, long-term relationships to drive repeat business
• Maintain regular follow-ups and ongoing client engagement
• Identify opportunities for upselling and cross-selling
• Maximize revenue from existing accounts by understanding evolving client needs
• Ensure a seamless client experience from initial inquiry to final delivery

4. Coordination & Execution

• Work closely with internal teams (design, procurement, operations) to execute orders
• Ensure timely delivery and quality standards are maintained
• Address client feedback, concerns, and queries promptly

5. CRM & Reporting

• Maintain accurate records of leads, interactions, and deals in CRM
• Track sales performance, pipeline status, and account growth
• Share regular updates and reports with the management team

Required Skills

• Strong communication and interpersonal skills
• Excellent persuasion and negotiation abilities
• Proactive, self-driven, and target-oriented mindset
• Ability to manage multiple clients and deadlines effectively
• Good understanding of B2B sales processes
• Confidence in client-facing and in-person meetings
• Ability to identify and drive growth within existing accounts

Preferred Qualifications

• 1+ years of experience in B2B sales / key account management
• Experience in corporate gifting, merchandising, advertising, or related industries is a plus