Junior POS Support Engineer

Actively Reviewing

Mantle Solutions

Kochi Full-Time 1–2 yrs exp Posted 4 hours ago · Apply by Sep 14, 2026

Job Description

Job Summary

We are looking for a motivated Junior POS Support Engineer to join our support team. The ideal candidate should have a basic understanding of Point of Sale (POS) systems, computer hardware, networking, Windows operating systems, and SQL. Fresh graduates with relevant technical knowledge or candidates with up to 1 year of experience are encouraged to apply.

Key Responsibilities

Provide technical support for POS systems and business applications.
Install, configure, and troubleshoot POS terminals, printers, barcode scanners, and other peripherals.
Diagnose and resolve application, hardware, software, and network-related issues.
Investigate application errors, perform basic root cause analysis, and coordinate with the development team for issue resolution.
Execute basic SQL queries for troubleshooting, data validation, and issue analysis.
Monitor application performance and ensure smooth day-to-day operations.
Respond to support tickets and resolve incidents within defined SLAs.
Maintain issue logs, support documentation, and knowledge base articles.
Assist with software installations, upgrades, patches, and deployments.
Escalate unresolved issues to senior engineers or relevant teams.

Required Skills

Basic knowledge of Windows operating systems.
Basic knowledge of SQL, including writing simple queries and understanding database concepts.
Basic understanding of computer hardware and peripherals.
Basic networking knowledge (LAN, TCP/IP, IP configuration).
Knowledge of application support and troubleshooting concepts.
Strong analytical and problem-solving skills.
Good verbal and written communication skills.
Willingness to work in rotational shifts, weekends, or travel if required.

Educational Qualification

BTech/MCA

Preferred

Internship or certification in Hardware, Networking, SQL, or IT Support is an added advantage.
Strong customer service attitude and eagerness to learn.

Experience