Junior Executive - Hospital Operations

Job Summary

The Junior Executive – Hospital Operations supports the day-to-day administrative and operational functions of the hospital. The role focuses on coordinating between clinical and non-clinical departments, ensuring smooth patient flow, maintaining operational standards, and assisting in compliance, reporting, and service quality initiatives.

Key Responsibilities Operational Support

• Assist in daily hospital operations to ensure smooth functioning of departments
• Coordinate with nursing, front office, diagnostics, pharmacy, housekeeping, and biomedical teams
• Monitor patient admission, discharge, and transfer (ADT) processes
• Support bed management and patient flow optimization

Patient Services & Experience

• Address patient and attendant queries and escalate issues when required
• Support implementation of patient service protocols and quality standards
• Assist in monitoring patient satisfaction and feedback

Administrative Functions

• Maintain operational records, logs, and reports
• Assist in preparing daily/weekly/monthly MIS reports
• Support duty rosters, attendance tracking, and manpower coordination

Quality, Safety & Compliance

• Assist in implementation of NABH/JCI/ISO standards (if applicable)
• Support audits, inspections, and compliance documentation
• Ensure adherence to hospital policies, SOPs, and safety guidelines

Coordination & Communication

• Act as a liaison between doctors, nursing staff, and support services
• Assist in organizing meetings, trainings, and internal communications
• Support emergency preparedness and escalation protocols

Key Skills & Competencies

• Basic understanding of hospital operations and healthcare processes
• Strong coordination and communication skills
• Problem-solving and multitasking abilities
• Basic knowledge of MS Office (Excel, Word, PowerPoint)
• Customer service orientation
• Ability to work in shifts, including weekends/holidays

Educational Qualification

• Bachelor’s degree in Hospital Administration / Healthcare Management / Life Sciences / Business Administration
• Master’s in Hospital Administration (MHA) – preferred but not mandatory

Experience

• 0–2 years of experience in hospital administration or healthcare operations
• Freshers with relevant internships may also be considered

Key Performance Indicators (KPIs)

• Smooth departmental coordination
• Patient satisfaction scores
• Timely completion of reports and documentation
• Compliance with hospital SOPs
• Reduction in operational delays or complaints

Work Environment

• Hospital-based, fast-paced environment
• Shift duties as per hospital operations

Job Type: Full-time

Pay: ₹18,000.00 - ₹22,000.00 per month

Benefits:

• Provident Fund

Application Question(s):

• Current Location in Chennai ?
• Work Location - Kauvery Hospitals - Alwarpet , Is that ok for You ?
• Notice Period Days ?
• Interview availability dates ?
• Do you have hospital operations experience ?

Education:

• Bachelor's (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person