Job Description

Experience Required: 5-8 years Location: Remote Employment Type: Full-time Company: Troopr Labs Inc Website: www.enjo.ai About Troopr Labs & Enjo At Troopr Labs, we?re building Enjo, the world?s best AI support agent, with a vision to become the de facto AI-first helpdesk for enterprises globally.Enjo is a generative AI platform that automates employee and customer support for large enterprises through trainable AI Agents. We?re a lean, high-performing team of ~30 people serving global brands including Snap, DeliveryHero, Netflix, Snowflake, and Spotify. This is a rare opportunity to join a small but impactful team shaping the future of enterprise AI. Role Description We are looking for an AI Solution Delivery Manager to own the end-to-end delivery of AI solutions for US enterprise customers - from discovery to go-live and expansion. This is a hybrid Business Analyst + Delivery Manager role, working directly with senior customer stakeholders (Director/VP level) and collaborating with Troopr?s Product, AI Engineering, and CSM teams. A Glimpse into Your Day-to-Day Lead discovery; write BRD/FRD/SRS, workflows, PDD, and author SOWs. Run agile delivery, oversee QA/UAT, cutover, change management. Drive communications: stakeholder updates, exec readouts, adoption/ROI Manage T&M estimates, invoicing, milestone acceptance, forecast/margin hygiene. Support growth: proposals, ROMs, change orders, and expansion roadmaps. Ensure security, data governance, compliance, and SLA adherence. Who We?re Looking For 2+ years delivering AI/automation within a 5+ year delivery/BA track. Proven US customer management; confident with Director/VP stakeholders. Strong requirements writing and concise executive communication. Solid agile PM, risk management, and value realization skills. Comfortable translating requirements to user stories and API/integration work items. Why Troopr Lab Work with trusted, top-brand large enterprises on high-impact AI programs. Build real agentic AI solutions used at scale; high ownership and visibility. Remote-first India team with meaningful ET/PT overlap and clear growth path High ownership & visibility: Operate in a small team where your contributions matter. Clear growth path: Expand your role and influence as Troopr scales rapidly. If you?re passionate about AI and thrive at the intersection of delivery, customer success, and product innovation - let?s talk. Apply now.