ITSM Ops Governance Infrastructure OPS (H&C)

Your Key Responsibilities

Your responsibilities include, but are not limited to:

• Responsible for ITSM operational governance for Infrastructure (Hosting, DWS/SD [ad interim], Connectivity [ad interim]) in interlock with owners of infrastructure technologies across all ITSM processes.

• Develop, report, monitor, and maintain KPIs related to Infrastructure Governance.

• Escalate and interlock to remediate KPIs that are breaching thresholds.

• Ensure compliance-related governance is executed by the Infrastructure Team in a timely manner.

• Analyze data related to incidents, failed changes, and problem records, ensuring timely resolution by respective technology owners.

• Analyze KPI data and ensure SIPs are initiated by the Infrastructure Team.

• Check and monitor ITSM process compliance within Infrastructure Services.

• Organize integration between AMS, Infrastructure, and SST and ad interim govern ITSM operations of ISRC as well.

KPI
Stable, compliant, secure, and cost‑effective operations measured by availability, performance, and capacity metrics, including continuous cost reductions YoY.

What you’ll bring to the role

Essential Requirements

• University degree in Computer Science or comparable education.

• 10–15 years of IT experience in operations and system management.

• More than 10 years of experience in service management or engineering of a global service portfolio across geographies and business areas.

• Track record of delivering multinational projects on time, quality, and budget.

• Experience negotiating agreements with corporate suppliers in alignment with sourcing.

• 10 years’ experience in managing managers.

• Essential skills include IT Infrastructure Management, IT Service Management Practices (ITIL Foundation), compliance & risk management (GxP, validation, IT control standards), command‑center leadership, strong reasoning & decision‑making skills, long‑term relationship building, and a customer‑service‑first attitude.

• Languages: Fluent English, written and spoken.

Desirable Requirements

• Documented experience working across IT teams.

• Ability to interact professionally with executives, managers, and SMEs in IT.

You’ll receive

• Competitive compensation and benefits aligned with Sandoz global standards.

• Flexible working models.

• Learning and development opportunities.

• An agile, collaborative, and supportive working environment.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in 2024 and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low‑cost, high‑quality medicines—sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and personal growth is supported.

Join us!