IT SUPPORT TRAINEE

Interested candidates can share their updated resume on whatsapp -7827088723

About the Company: We are looking for a motivated and tech-savvy IT Support Trainee to join our team. This role is ideal for someone eager to gain hands-on experience in IT support, troubleshooting, and system maintenance within a fast-paced work environment.

About the Role: This role involves providing technical support and ensuring customer satisfaction through effective problem-solving and communication.

Responsibilities:

• Responsible for providing the first-line of telephone/virtual technical support of hardware, Operating Systems, peripherals, sub-systems and/or applications for customers.
• L1 and L2 support to be provided for desktops, printers, operating systems, cloud, etc.
• Applies basic/advanced diagnostic techniques to identify problems, investigate causes and fix tech related failures.
• Takes end to end Ownership of Customer Issues until resolution and follow up as mandated by the process requirements.
• Anticipate customer needs and effectively addressing concerns related to their issue or resolution.
• Up selling and cross-selling brand products and services of Microsoft, HP, Dell, Lenovo etc.
• Responsible for effectively handling customer queries and providing exceptional customer service.
• Maintaining Consistent Productivity and consistently achieving assigned targets.
• Ability to handle clients professionally during all interfaces.
• Meet Call Quality requirements according to Call Monitoring Guidelines.
• Establish, develop and maintain positive business and customer relationships.

Qualifications:

• Degree/diploma in IT, Computer Science, or a related field.
• Basic understanding of computer hardware, operating systems (Windows, MacOS), and networking fundamentals.
• Understanding of AI tools will be preferred.
• Understanding of fundamental networking concepts (IP, DNS, DHCP).
• Strong problem-solving skills and a willingness to learn.
• Good communication and interpersonal skills.
• Ability to work collaboratively as part of a team.

Required Skills:

• Technical support experience.
• Customer service skills.
• Problem-solving abilities.

Preferred Skills:

• Familiarity with AI tools.
• Knowledge of networking concepts.

Pay range and compensation package:

• Salary per month – 22,000 in hand (stipend) plus 3,000 Retention/Loyalty Bonus payable after 1 year completion.
• Lucrative Incentives (Daily, Monthly & Quarterly).
• Medical Insurance up to 5lacs.
• Meal/Refreshments.
• Cab Facility (Pickup & Drop).
• Rotation Shifts with 5 Days working environment.

Equal Opportunity Statement: We are committed to diversity and inclusivity in our hiring practices.