IT Support Engineer - CB

We are seeking an experienced and customer-focused IT Support Engineer to provide technical support across our organisation. The ideal candidate will have strong hands-on experience with Microsoft 365, Fortigate VPN, Microsoft Azure, and Windows Server 2016. There is an opportunity to grow into a security role within a business that operates a European management culture reliant on Mutal Trust and Respect and needs to work well with vendorsKey Responsibilities Technical Support

• Provide 1st–2nd line support for hardware, software, and network issues.
• Troubleshoot problems related to Microsoft 365 applications, email, Teams, SharePoint, and OneDrive.
• Resolve connectivity issues with Fortigate VPN and assist users with remote access. System Administration
• Manage and maintain Azure Active Directory including user accounts, groups, roles, and security settings.
• Administer Windows Server 2016 including AD DS, DNS, DHCP, Group Policy, and file services.
• Monitor system performance and ensure availability and reliability of IT services.
• Monitor Supplier performance Infrastructure & Security
• Support Fortinet/Fortigate firewall operations including VPN configuration, policies, and monitoring.
• Implement and maintain IT security best practices across endpoints and cloud services.
• Assist with patch management, backups, and disaster recovery procedures.
• Setup new Users
• Setup new devices
• In stall Company Approved Software Operational Support
• Maintain IT documentation including maintain and administer the Computer and User Equipment List.
• Collaborate with external vendors such as 3rd party support when needed to resolve issues.
• Participate in IT projects, upgrades, and migrations.
• Support users with Group related IT issues (EMAIL) raising and managing tickets on SNOW Job Description Required Skills & Experience Technical Skills
• Proficiency with Microsoft 365 Admin Center, Exchange Online, Teams, SharePoint, and security features.
• Hands-on experience configuring and supporting Fortigate VPN and Fortinet firewalls.
• Working knowledge of Microsoft Azure (Azure AD, Intune, device management, conditional access, Roles and policies).
• Strong experience managing Windows Server 2016 (Active Directory, Group Policy, DNS/DHCP).
• Good understanding of networking fundamentals: TCP/IP, VLANs, routing, Wi-Fi.
• Familiarity with Cyber Essentials General Skills
• Strong problem-solving and diagnostic skills.
• Great logical deduction
• Excellent communication and customer service abilities.
• Ability to work both independently and as part of a team.
• Strong organisational skills and attention to detail. Preferred Qualifications
• Experience with firewalls
• Experience of RMM Intune/Endpoint Manager, N-able
• Experience supporting hybrid cloud environments Personal Attributes
• Calm under pressure with strong time-management skills.
• Professional, approachable, and service-oriented
• Views security as essential