IT Service Desk Agent III

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

• 4-5 of experience in IT support, with a demonstrated record in a senior or lead role.
• Profound technical knowledge with the ability to troubleshoot a broader range of hardware, software, and network issues.
• Exceptional verbal and written communication skills.
• Demonstrated leadership capabilities and team collaboration.
• Proven experience in mentoring or training staff.
• Familiarity with Service Desk software and tools.
• For remote work scenarios, a reliable and fast internet connection is essential.