IT Service Delivery Associate

Job Title: IT Service Delivery Associate

Max salary - 5-6 LPA

Experience: 3–4 years

Key Responsibilities:

• Manage daily IT service desk operations and handle service tickets.
• Ensure incidents and service requests are resolved within SLA timelines.
• Provide end-user support for hardware, software, and IT-related issues.
• Coordinate with technical teams for issue resolution and escalations.
• Prepare service reports and maintain documentation.
• Communicate with users and stakeholders on ticket updates and service status.
• Follow ITIL processes and service delivery best practices.

Required Skills:

• 3–4 years of experience in IT Service Desk / IT Support.
• Hands-on experience with ticketing tools like ServiceNow, Jira, or Remedy.
• Strong knowledge of Windows OS and Microsoft 365 (O365).
• Good understanding of networking concepts (LAN/WAN, DNS, DHCP, VPN).
• Experience with servers and storage environments.
• Core knowledge of cloud platforms (such as AWS, Azure, or GCP) and networking fundamentals.
• Good communication, coordination, and problem-solving skills.