IT Operations Manager

Job Description

Manager to oversee the strategy, implementation and maintenance of IT operations. Responsibilities will include:

• Finance and Budget: Lead IT budget management including budget creation, operational and capital tracking, invoice posting, invoice coding, weekly and monthly reporting, etc.
• Cloud Financial Operations: Lead cloud financial operations strategy and provide oversight of monitoring cloud spend.
• IT Business Continuity: Advance IT business continuity planning and disaster recovery efforts.
• Process and Policy Management: Develop and maintain department policies, processes and standard operating procedures. Provide internal training to department and impacted end users.
• Vendor and Contract Management: Lead vendor management and software license and IT access management program.
• Change Control: Lead of IT Change Advisory Board.
• Audit Management: Participate in internal and external audits; oversee and coordinate responses to audit requests.
• Value Strategy: Monitor compliance with IT performance management. Prepare reports of department activities, tasks, and monitor operational metrics including compliance with policies, regulations, and customer requirements and service level agreements. Coordinate department LEM reporting.
• IT Survey Coordination: Leads survey coordination and facilitation (Epic, Chime, AHA, etc.)
• Stay up to date on evolving threats, technologies, and solutions.
• Collaborate with other departments to ensure IT strategy aligns to business goals.
• Escalate and resolve issues in a timely manner.
• Identify and manage operational risk.
  
  

Job Requirements

Bachelor's Degree in Computer Science; Information Systems or other related field

Equivalent experience accepted in lieu of degree

Revenue cycle information system knowledge including registration

HIM

Scheduling

Physician billing

Hospital billing in integrated delivery system

5-7 years experience Information Systems Revenue Cycle, Customer relationship management including Management, Physicians and Vendors

2-3 years experience Management Healthcare

Job Responsibilities

Manages day to day operations of revenue cycle information system team based on priorities established with key customers

Partners with key hospital and physician customers to develop day to day operational priorities and larger strategic and operational projects

Manages IS projects that support strategic and operational priorities of customers

Develops strong working relationships with other information system departments

Other Job-Related Information

Direct Report FTEs = 20-29

Working Conditions

Climbing - Rarely

Concentrating - Consistently

Continous Learning - Consistently

Hearing: Conversation - Rarely

Interpersonal Communication - Consistently

Kneeling - Rarely

Lifting <10 Lbs - Rarely

Lifting 50+ Lbs - Rarely

Lifting 11-50 Lbs - Rarely

Pulling - Rarely

Pushing - Rarely

Reaching - Rarely

Reading - Consistently

Sitting - Frequently

Standing - Occasionally

Stooping - Rarely

Thinking/Reasoning - Consistently

Use of Hands - Frequently

Color Vision - Rarely

Walking - Frequently

Leadership Performance Standards

Achievement Of Annual Pillar Goals

TriHealth leaders create a culture of engagement, safety & reliability and high performance by consistently modeling and utilizing the following TriHealth Way leadership competencies, tactics and ALWAYS Behaviors to drive strategic pillar results:

• Safety/Quality, 2) Service, 3) Growth, 4) Culture/People, 5) Finance
  
  

Leadership Competencies

TriHealth Way of Leading

TriHealth Way of Serving

Transformation Change

Drive for Results

Build Organizational Talent

Leadership Tactics

Conduct department huddles. Generally, clinical departments hold daily huddles, non-clinical hold weekly huddles.

Regularly Round on Team Members, using questions from the rounding log.

• 25 or fewer team members = monthly
• 26-50 team members = every other month
• 51+ (and optional team members) = quarterly
  
  

Lead monthly team meetings using meeting agenda template; review stoplight report; cascade key leadership messages.

Model, coach and validate team members’ use of TriHealth Way behaviors (AIDET + Promise, Always Behaviors and Always HEARD).

Recognize team members for safety wins, positive performance and demonstrating SERVE and ALWAYS behaviors, TriHealth Way of Leading, Serving and Delivering Care.