IT Operations Lead - WMS & TMS

IT Operations Lead – WMS & TMS

Location: Chennai | Experience: 4+ Years | Joining: Immediate / Short Notice Preferred

About Sarbajira Software

Sarbajira Software is an Enterprise Technology, Managed Services, and Automation partner helping organisations operate, modernise, and scale critical business systems.

We deliver Application Engineering, Managed IT Services, Cloud & Infrastructure Support, Enterprise Automation, and AI-driven Operations across Supply Chain & Logistics, Manufacturing, Retail, Built Environment & Infrastructure, Healthcare & Life Sciences, Property & Facilities Management, and Security Services.

The Role

We are hiring an IT Operations lead to manage Supply Chain IT Operations for enterprise customers across Pan India. The role will oversee operational support for business-critical WMS, TMS, Attendance Management, and related applications in a rotational-shift environment.

Key Responsibilities

• Manage day-to-day support operations for WMS, TMS, Attendance Management, and related Supply Chain applications.
• Ensure application availability, timely incident response, and business continuity across warehouse, logistics, and transportation operations.
• Serve as the first point of contact for customers and business users for incidents, service updates, and escalations.
• Monitor application issues, service interruptions, operational delays, ticket queues, and SLA compliance.
• Coordinate with Level 2 Application, Server, Network, Database, and Infrastructure teams for timely issue resolution.
• Lead rotational-shift operations, shift handovers, incident follow-up, escalation tracking, and customer communication.
• Prepare operational updates and support inputs for service reviews.

Required Skills & Experience

• Minimum 4 years of relevant experience in IT Service Delivery, Production Support, or Supply Chain IT Operations.
• Strong WMS and TMS domain knowledge is mandatory.
• Experience managing or coordinating 24x7 IT Operations for Supply Chain, Warehouse, Logistics, or Transportation customers.
• Good understanding of incident management, SLA tracking, escalation management, and ITSM processes.
• Strong verbal and written communication skills in English.
• Ability to speak and understand Tamil and Hindi is mandatory.
• Immediate joiners or candidates with short notice periods are preferred.

How to ApplyApply online through LinkedIn or send your updated resume to [email protected] with the subject line: Service Delivery Manager – WMS & TMS.