Senior Jira Service Management (JSM) Architect

We are looking for asenior Jira Service Management (JSM) Architect / Implementation Consultant who can lead both the architecture and implementation aspects of the engagement.

Key Responsibilities

Assessment & Discovery

• Current state assessment of the existing JSM environment.
• Business and technical requirements gathering and analysis.
• Identification of process, automation, integration, and asset management gaps.
  
  

Solution Architecture

• Design the future-state JSM architecture.
• Define implementation and testing strategy.
• Create detailed design documentation and deployment approach.
  
  

Integration & Automation

• Design and implement integrations with:
• Kyndryl systems (Service Desk, Field Services).
• HPE Core Services platforms.
• Drive workflow automation and service management process optimization.
  
  

JSM Platform Enhancement

• Improve KRAMIT and Asset Management capabilities within the existing JSM instance.
• Optimize configuration, CMDB/asset relationships, reporting, and governance.
  
  

Implementation & Delivery

• Work closely with the KiwiRail team to implement the future-state solution.
• Execute and validate the test plan.
• Resolve implementation issues and ensure successful deployment.
  
  

Transition & Documentation

• Handover the implemented solution to BAU (Business-As-Usual) support teams.
• Produce design documents, implementation records, and test outcome documentation.
  
  

Skills The Resource Should Have

The requirement indicates that Jira knowledge alone is insufficient; the engagement requires a Solution Architect capable of integrations and automation hence source accordingly.

Must-have Skills

• Jira Service Management (JSM) Architecture & Administration
• ITSM process expertise (Incident, Problem, Change, Request, Asset Management)
• Solution Architecture experience
• API-based integrations
• Workflow automation
• Jira Assets (formerly Insight)
• Requirements gathering and solution design
• Test planning and execution
• Customer-facing consulting experience
  
  

Preferred

• Experience integrating JSM with enterprise Service Desk and Field Service platforms
• Asset/Configuration Management (CMDB) experience
• Large-scale JSM transformation projects
• Consulting engagements with enterprise customers.