IPSL Payments Experience � Senior Manager/AGM � Indore/Mumbai - GO/JC/2410/2026

Job Description

Job Title: IPSL � Senior Manager/AGM - IPSL Payment Experience

Location: Indore/Mumbai

Key Responsibilities

Candidate should have 14+ years of experience in Payments, Cheque processing.

Experience with Banks/BPO and specifically in migrations & transitions

Good knowledge in Cheque Processing (UK Market)

Rich Industry Experience in Payments Domain in the Banking Sector mainly covering Cheque Processing End to End Lifecycle

Experience in Funds transfer, ACH, SWIFT, Investigations, Reconciliation, Treasury Operations

Subject matter expert in /Cheque processing and delivers subject-matter expertise to customers/lower-level employees

Ensure resolution provided to client queries raised on time by team members through continuous monitoring of emails

Manage a large Team (200+ FTEs) and improving team performance on various KPIs

Review performance metrics (Productivity and Quality levels) of the team to drive operations excellence

Manage client communication and ensure there is a robust communication frame work with the client

Manage process / system related issues to ensure nil impact to client

Perform periodical risk review of the process to ensure controls are put in place

Adhere to all documentation and Audit requirements & regulations

Adhere to the Information Security & compliance guidelines

Create succession planning in the team and retain talent via initiatives

Reduce communication gap between onshore and offshore partners.

Identify possibilities to expand business

Ability to work on and draft Business Continuity Plan for the process

Closely work with product team and ensure seamless execution of pipeline projects

Review of EOD reports to ensure all the transactions for the day has been processed and there are no pending exceptions

Excellent judgement and decision-making skills, demonstrated leadership skills

Recommends and implements programs to solve complex issues, contributes to workflow or process change and redesign, and forms a strong understanding of the specific product or process

Accountable for complex reporting and analysis requests

Organizes, records, process, services the production of various activities of the team

Managing Stringent Cutoffs and people management and staffing solutions.

Best practices should be consistent across resources.

Should be flexible in working as per client Requirement (Includes Rotational & night)

Skills Required

RoleIPSL Payments Experience � Senior Manager/AGM � Indore/Mumbai

Industry TypeITES/BPO/KPO

Functional Area

Required Education

Employment TypeFull Time, Permanent

Key Skills

• CHEQUE PROCESSING
• ITEM PROCESSING
• PAYMENT PROCESSING
• TEAM BUILDING&LEADERSHIP
  
  

Other Information

Job CodeGO/JC/2410/2026

Recruiter NameMarilakshmi S