Internal Transformation Services - Innovation or Design Thinking - Assistant Director

Actively Reviewing the Applications

India, Kerala, Kochi Full-Time On-site

Posted 3 hours ago • Apply by May 14, 2026

Job Description

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

GDS Business Enablement – Internal Transformation Services, Assistant Director (Innovation /Design Thinking/ Experience design)

The ITS Assistant Director position is a Global role that is focused on delivery of EY’s internal transformation projects and initiatives. We collaborate with internal clients to design and deliver virtual and in-person workshops through a process of working together. The role enables successful execution of the organization’s priority initiatives through leveraging his/her network, technical competencies, design, and facilitation skills. The Assistant Director will be expected to establish and maintain trusted working relationships within the Executive, with partners and their global teams as part of credibly advising and delivering on design thinking facilitation.

Key relationships:

EY leadership across functions, service lines and geographies
Engagement project teams around the world
Global ITS team and leadership.

Key Responsibilities

Contributes as an effective team member and takes accountability for deliverables
Understand client challenge/s, current state & desired state they want achieve
Design solution/s to achieve desired objectives using the design thinking approach
Facilitate small and larger groups to drive outputs and outcomes
Co-ordinate session logistics and technology
Set up of technology tools such as Mentimeter, slido etc.
End-to-end project management of sessions, leveraging experience of project management methodologies
Sharing with the client session outputs in various formats
Develops and manages credentials and other materials for stakeholder engagement purposes
Develops and manages knowledge for use across projects and the EY communities

Skills And Attributes For Success

Create a safe space for participation and input during facilitated session for all participants
Enhances the facilitation capability within the team and helps to accelerate adoption of facilitated workshops
Ability to manage ambiguity and the political aspects of change
Ability to build and maintain relationships across many different functions and organization levels
Excellent written, oral, presentation, communication, and stakeholder engagement skills
Leverage business acumen and understanding of business functions to client objectives
Knowledge and experience of design thinking or applying innovation techniques in organisations
Translate objectives into a designed facilitated session using design thinking methodology
Management of Mural/Miro design and creation
Have an innovative mindset and look for new ways to improve or enhance ways of working
Encourage self and team to evolve methodology and experiment with new tools
Stay current on design trends, methodologies and tools
Knowledge and/or experience of design thinking and applying innovation techniques/initiatives in organizations
Experience of designing, managing and running workshops
Ability to travel as required and conduct multi-time zone meetings outside of local business hours.
To qualify for the role, you must have an overall experience of 10+ years
Innovation / Design Thinking/ Experience design relevant experience of 4 + years
Professional services / consulting experience across strategy, innovation, change management, service design, customer experience, technology, supply chain, finance, or other business advisory specialism
Strong MS Office skills. Experience of working with facilitation tools such as Mural, Miro, Mentimeter, etc
Good analytical and critical thinking skills
Ability to establish and maintain credibility and excellent client relationships
Demonstrable Emotional Intelligence (EQ) and sensitivity to stakeholders needs
Good judgment, tact, and decision-making ability
Flexibility to adjust to multiple demands, shifting priorities, ambiguity, and rapid change
Ability to work and team with a multitude of different people and different cultures.

What We Offer

As part of this role, you'll work in a highly integrated, global team with the opportunity and tools to grow, develop and drive your career forward. Here, you can combine global opportunity with flexible working. The EY benefits package goes above and beyond too, focusing on your physical, emotional, financial, and social well-being. Your recruiter can talk to you about the benefits available in your country. Here’s a snapshot of what we offer:

Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.