Job Description

About Delhivery: Delhivery is India?s leading fulfillment platform for digital commerce. With a vast logistics network spanning 18,000+ pin codes and over 2,500 cities, Delhivery provides a comprehensive suite of services including express parcel transportation, freight solutions, reverse logistics, cross-border commerce, warehousing, and cutting-edge technology services. Since 2011, we?ve fulfilled over 550 million transactions and empowered 10,000+ businesses, from startups to large enterprises. Technical Expertise Required: Ability to independently manage and execute client integrations with precision. In-depth understanding of REST APIs and their practical applications. Fundamental knowledge of SQL for efficient data handling and query optimization. Strong analytical skills for interpreting and managing data effectively. Proficiency in tracking and diagnosing issues using logging tools like Coralogix, cloudwatch, AWS, Dynamo DB and Sentry. Hands-on experience in making and troubleshooting HTTP calls using tools like Curl and Postman. Advanced proficiency in Excel, Google Sheets, and other productivity tools for data processing and reporting. Comprehensive awareness of the technology stack, particularly Go (Golang), used within Delhivery. Experience in integrations, including configuring, troubleshooting, and optimizing integration touchpoints for seamless logistics and supply chain operations. Understanding of BFSI clients and their specific logistics requirements is a plus. Problem-Solving & Analytical Skills: Expertise in conducting root cause analysis to swiftly identify and resolve system issues. Ability to assess and classify system issues as bugs or feature enhancements. Strong business and product knowledge to deliver effective, solution-driven outcomes. Clear and impactful communication skills for effective stakeholder collaboration. Proactive approach in managing daily tasks with structured planning. Timely identification and escalation of critical issues leads to swift resolution Should be able to independently communicate/initiate discussion with different stakeholders Should be able to create compressive documents/results and technical details for the business problem solved Owner of the project documentation First point of contact for all tech issues in production system Mentor the new joiners and fresher's Responsible for knowledge sharing for projects worked on- Maintains effective relationships with stakeholders/ coworkers; promotes positive and collaborative work environment Prepares for, and adapts well to changing product/ business needs and priorities Goes the extra mile to push for desired outcome from a team/ business perspective